Question 1

The supervisor can benefit from the entire work group's creativity by:

Accepted Answer

A)  implementing a groupthink philosophy. 
B)  establishing a work climate that encourages creative thinking. 
C)  using bounded rationality. 
D)  reaching a consensus without critically testing, analyzing, or evaluating ideas.

Question 2

Some brainstorming techniques that supervisors can use include choosing a different meeting location,asking people outside the group to identify problems,or asking employees to come prepared by individually listing problems to name at the meeting.

Accepted Answer

A) True 
 B)False

Question 3

What are the pitfalls of brainstorming? How can these problems be forestalled?

Accepted Answer

The answer of What are the pitfalls of brainstorming? How...

Question 4

A barrier to creativity is preparing contingency plans.

Accepted Answer

A) True 
 B)False

Question 5

Probability theory is defined as a(n):

Accepted Answer

A)  body of techniques for comparing the consequences of possible decisions in a risk situation. 
B)  means to achieve specific goals within limited means. 
C)  idea-generating process in which group members state their ideas, a member of the group records them, and no one may comment on the ideas until the process is complete. 
D)  statistical analysis that can only be done with the help of a computer software.

Question 6

Colleagues in other organizations can be a good source of ideas.

Accepted Answer

A) True 
 B)False

Question 7

The cure for stereotyping is to:

Accepted Answer

A)  ignore the strengths and values people receive from their culture. 
B)  distort the truth that people offer a rich variety of individual strengths and viewpoints. 
C)  talk about one's own stereotypes about people and situations. 
D)  not assume that everyone is alike.

Question 8

A salesperson tells his customers that he will give them some freebies if they purchase laptops from his store.However,he has neither asked the store manager if he can do so,nor checked if the shop has an adequate stock of freebies.As such,he is not able to deliver the freebies to his customers.Which decision-making trap is this an example of?

Accepted Answer

A)  Responding inappropriately to failure 
B)  Tempting to promise too much 
C)  Blaming someone else for one's failures 
D)  Consulting with outside experts

Question 9

In group decision making,the group may simply provide input,leaving the supervisor to make the actual decision.

Accepted Answer

A) True 
 B)False

Question 10

A supervisor's manager should be told about every minor decision the supervisor makes each day.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following refers to the tendency to most readily remember events that have just occurred?

Accepted Answer

A)  Recency syndrome 
B)  Halo effect 
C)  Bounded rationality 
D)  Groupthink

Question 12

In a crisis,the supervisor should begin implementing the solution and interpreting feedback to see whether it is working,instead of waiting to evaluate other alternatives.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a symptom of groupthink?

Accepted Answer

A)  Stereotyped views of opponents 
B)  Opposing the group's position against any objections 
C)  An illusion of being vulnerable 
D)  Allowing one to disagree

Question 14

When people analyze alternatives,they tend to rely on their intuition and gut instincts instead of collecting impartial data.This is known as:

Accepted Answer

A)  self-fulfilling prophecy. 
B)  recency syndrome. 
C)  subjective rationality. 
D)  halo effect.

Question 15

Andy,a supervisor at KMT Inc.,encourages his team members to come up with innovative suggestions.He reviews the suggestions with the employees,and if it results in monetary savings/profits,the employee who made the suggestion is awarded a $50 bonus.Andy has:

Accepted Answer

A)  employed authoritarian decision making. 
B)  looked for the negative aspects of suggestions. 
C)  established and maintained a creative work climate. 
D)  spent too much money on bonuses.

Question 16

If an idea does fail,the supervisor should acknowledge the problem and:

Accepted Answer

A)  place the blame on the responsible employee. 
B)  find a solution for it. 
C)  focus on learning only from successes and not from failures. 
D)  discuss it with the same few people he/she always spends time with.

Question 17

In a decision-making process,being able to generate alternatives that are innovative or different from what has been used before is called:

Accepted Answer

A)  brainstorming. 
B)  recency syndrome. 
C)  creativity. 
D)  bounded rationality.

Question 18

Amber,who works part-time and goes to school full-time,has the ability to obtain straight As but is not motivated to work for them.She thinks she can justify her low grades since she works part-time,and is thus not able to put in the hours required to get straight As.Which human compromise is this an example of?

Accepted Answer

A)  Rationalizing 
B)  Brainstorming 
C)  Regression 
D)  Displacement

Question 19

The desire to achieve higher quality is a source of problems for a supervisor to solve creatively.

Accepted Answer

A) True 
 B)False

Question 20

Creative thinking is not always a conscious process.

Accepted Answer

A) True 
 B)False

Exam 9: Problem Solving, Decision Making, and Creativity

The supervisor can benefit from the entire work group's creativity by:

Some brainstorming techniques that supervisors can use include choosing a different meeting location,asking people outside the group to identify problems,or asking employees to come prepared by individually listing problems to name at the meeting.

What are the pitfalls of brainstorming? How can these problems be forestalled?

A barrier to creativity is preparing contingency plans.

Probability theory is defined as a(n) :

Colleagues in other organizations can be a good source of ideas.

The cure for stereotyping is to:

In group decision making,the group may simply provide input,leaving the supervisor to make the actual decision.

A supervisor's manager should be told about every minor decision the supervisor makes each day.

Which of the following refers to the tendency to most readily remember events that have just occurred?

In a crisis,the supervisor should begin implementing the solution and interpreting feedback to see whether it is working,instead of waiting to evaluate other alternatives.

Which of the following is a symptom of groupthink?

When people analyze alternatives,they tend to rely on their intuition and gut instincts instead of collecting impartial data.This is known as:

Andy,a supervisor at KMT Inc.,encourages his team members to come up with innovative suggestions.He reviews the suggestions with the employees,and if it results in monetary savings/profits,the employee who made the suggestion is awarded a $50 bonus.Andy has:

If an idea does fail,the supervisor should acknowledge the problem and:

In a decision-making process,being able to generate alternatives that are innovative or different from what has been used before is called:

The desire to achieve higher quality is a source of problems for a supervisor to solve creatively.

Creative thinking is not always a conscious process.