Question 1

Training for all younger employees is one consideration when moving to electronic communications.

Accepted Answer

A) True 
 B)False

Question 2

According to the perceptual process model of communication, noise affects

Accepted Answer

A) messages 
B) sender 
C) receiver 
D) encoder 
E) all of the given responses

Question 3

Create a table of the three communication styles.Include in the table, (a) the description of the style, (b) non-verbal behaviour pattern, and (c) verbal behaviour pattern.

Accepted Answer

The answer of Create a table of the three communication...

Question 4

Blogs emails and social networking sites are all tools used in the workplace and in personal life.What are some of the issues for an organization, in respect to managing these communication channels.

Accepted Answer

The answer of Blogs emails and social networking sites are...

Question 5

A person should develop their listening skills to enable him or her to use the appropriate type.

Accepted Answer

A) True 
 B)False

Question 6

There are key differences between the way men and women communicate.Which of the following is NOT an example of key differences?

Accepted Answer

A) men are less likely to ask for information or directions 
B) women tend to temper criticism with positive buffers 
C) women tend to apologize even when they have done nothing wrong 
D) women tend to give directions in indirect ways 
E) men tend to give criticism indirectly

Question 7

A negative aspect in maintaining effective communications as organizations move toward using more electronic devices is

Accepted Answer

A) enhanced productivity 
B) a 24/7 intrusive nature of electronic devices 
C) second nature to the younger employees 
D) requirement to make employees aware of the proper use 
E) ability to communicate with people all over the world

Question 8

A/an ___________________ is characterized by timid and self-denying behaviour and is ineffective.

Accepted Answer

A) assertive style 
B) non-aggressive style 
C) non-assertive style 
D) aggressive style 
E) non-verbal style

Question 9

____________________ translates mental thoughts into a code or language that can be understood by others.

Accepted Answer

A) The medium 
B) Encoding 
C) Noise 
D) Decoding 
E) Feedback

Question 10

Which of the following is a key to effective listening?

Accepted Answer

A) getting emotional 
B) being distracted 
C) challenging yourself 
D) listening for facts only 
E) tuning out speakers

Question 11

Effective communication has barriers including

Accepted Answer

A) personal barriers 
B) physical barriers 
C) semantic barriers 
D) personal, physical, and semantic barriers 
E) none of the responses are correct

Question 12

There are two types of communication within an organization, formal and informal.An example of informal communication is

Accepted Answer

A) reports 
B) presentations 
C) meetings 
D) the grapevine 
E) networking

Question 13

One key to effective listening is to speak your mind and be emotional.This will communicate to others that you are engaged in the communication.

Accepted Answer

A) True 
 B)False

Question 14

The communication channel which does not follow the chain of command is referred to as the

Accepted Answer

A) formal communication channel 
B) informal communication channel 
C) department communication channel 
D) organizational communication channel 
E) structural communication channel

Question 15

All of the following are examples of positive non-verbal cues except

Accepted Answer

A) smiling 
B) maintaining eye contact 
C) excessive yawning 
D) leaning forward 
E) nodding your head

Question 16

Communication is defined as "the exchange of information between a sender and a receiver, and the inference (interpretation) of meaning between the individuals involved."

Accepted Answer

A) True 
 B)False

Exam 7: Team Dynamics

Training for all younger employees is one consideration when moving to electronic communications.

According to the perceptual process model of communication, noise affects

Create a table of the three communication styles.Include in the table, (a) the description of the style, (b) non-verbal behaviour pattern, and (c) verbal behaviour pattern.

Blogs emails and social networking sites are all tools used in the workplace and in personal life.What are some of the issues for an organization, in respect to managing these communication channels.

A person should develop their listening skills to enable him or her to use the appropriate type.

There are key differences between the way men and women communicate.Which of the following is NOT an example of key differences?

A negative aspect in maintaining effective communications as organizations move toward using more electronic devices is

A/an ___________________ is characterized by timid and self-denying behaviour and is ineffective.

____________________ translates mental thoughts into a code or language that can be understood by others.

Which of the following is a key to effective listening?

Effective communication has barriers including

There are two types of communication within an organization, formal and informal.An example of informal communication is

One key to effective listening is to speak your mind and be emotional.This will communicate to others that you are engaged in the communication.

The communication channel which does not follow the chain of command is referred to as the

All of the following are examples of positive non-verbal cues except

Communication is defined as "the exchange of information between a sender and a receiver, and the inference (interpretation) of meaning between the individuals involved."