Question 1

The business department at WhatsUp University is planning to split into two departments, one for accounting and finance and another for marketing and management. As a result, the present department chair, Professor Bland, will lose his full-time release from teaching and also share his position on the Dean's council with whoever the other department chair will be. He is against the change, stating that it will cause many problems. How would you describe the most likely cause of Dr. Bland's resistance?

Accepted Answer

A)  Fear of failure 
B)  Loss of status 
C)  Dispositional resistance 
D)  Fear of the unknown 
E)  Peer pressure

Question 2

The step of Kotter's Eight-Step model that involves eliminating barriers to change is:

Accepted Answer

A)  Establishing a sense of urgency 
B)  Communicating the change vision 
C)  Empowering the broad-based action 
D)  Generating short-term wins 
E)  Anchoring new approaches in the culture

Question 3

Potential stressors occur at individual and group levels, but rarely at the organizational and extra-organizational levels.

Accepted Answer

A) True 
 B)False

Question 4

Identify the basic forces that cause change for organizations, and describe the categories within each.

Accepted Answer

The answer of Identify the basic forces that cause change...

Question 5

Cognitive restructuring is an approach to stress reduction that involves redirecting thoughts away from self, following a structured procedure.

Accepted Answer

A) True 
 B)False

Question 6

Internal forces for change include demographic changes in the organization's workforce.

Accepted Answer

A) True 
 B)False

Question 7

In Lewin's model, the three stages of change are initiating, managing, and stabilizing the change process.

Accepted Answer

A) True 
 B)False

Question 8

Internal forces for change arise only from human resource problems.

Accepted Answer

A) True 
 B)False

Question 9

The explicit and implicit coercion approach to overcoming resistance to change should be used when:

Accepted Answer

A)  There is a lack of information 
B)  The initiators do not have all the information they need to make the change 
C)  People are resisting because of adjustment problems 
D)  Someone will clearly lose out in the change, and that person has considerable power to resist 
E)  Speed is essential and the initiators have considerable power

Question 10

An example of internal forces for change is:

Accepted Answer

A)  Changing customer preferences 
B)  International competition 
C)  Demographic changes 
D)  Participation/suggestions by employees 
E)  Mergers and acquisitions

Question 11

People use a combination of approaches to cope with stressors and stress: control, escape, and symptom management.

Accepted Answer

A) True 
 B)False

Question 12

An organization's long-term direction and the actions necessary to achieve planned results are contained in its mission statement.

Accepted Answer

A) True 
 B)False

Question 13

The most effective way of communicating a convincing reason to change is to present data or compelling arguments highlighting how current practices are now obsolete or less than ideal.

Accepted Answer

A) True 
 B)False

Question 14

The kind of change that is least complex, costly, and uncertain is:

Accepted Answer

A)  Innovative 
B)  Adaptive 
C)  Radically innovative 
D)  Product 
E)  Process

Question 15

The goal of the refreezing stage is to support and reinforce the change.

Accepted Answer

A) True 
 B)False

Question 16

Draw and describe the systems model of change.

Accepted Answer

The answer of Draw and describe the systems model of...

Question 17

There are three types of change: internal, external, and hybrid.

Accepted Answer

A) True 
 B)False

Question 18

Janis is in charge of marketing for a department store sale. During previous sales, she has had success using only radio advertisements to draw customers into the store for a sale. A colleague suggests TV commercials as another approach to marketing. Janis is resistant to change because she knows that the radio advertisements have worked. What form of resistance to change is Janis exhibiting?

Accepted Answer

A)  Climate of mistrust 
B)  Peer pressure 
C)  Lack of tact 
D)  Loss of job security 
E)  Past success

Question 19

Adaptive change is reintroducing a familiar practice.

Accepted Answer

A) True 
 B)False

Question 20

Religuard is a pharmaceutical company that has factories in Taiwan. Due to environmental regulations in the country becoming stricter, Religuard has had to shut operations at three of its five manufacturing units. Which of the following forces of change had a role to play in the shutting down of these units?

Accepted Answer

A)  Market changes 
B)  Social and political pressures 
C)  Managerial behavior 
D)  Technological advancements 
E)  Demographic characteristics

Exam 16: Managing Change and Stress

The step of Kotter's Eight-Step model that involves eliminating barriers to change is:

Potential stressors occur at individual and group levels, but rarely at the organizational and extra-organizational levels.

Identify the basic forces that cause change for organizations, and describe the categories within each.

Cognitive restructuring is an approach to stress reduction that involves redirecting thoughts away from self, following a structured procedure.

Internal forces for change include demographic changes in the organization's workforce.

In Lewin's model, the three stages of change are initiating, managing, and stabilizing the change process.

Internal forces for change arise only from human resource problems.

The explicit and implicit coercion approach to overcoming resistance to change should be used when:

An example of internal forces for change is:

People use a combination of approaches to cope with stressors and stress: control, escape, and symptom management.

An organization's long-term direction and the actions necessary to achieve planned results are contained in its mission statement.

The most effective way of communicating a convincing reason to change is to present data or compelling arguments highlighting how current practices are now obsolete or less than ideal.

The kind of change that is least complex, costly, and uncertain is:

The goal of the refreezing stage is to support and reinforce the change.

Draw and describe the systems model of change.

There are three types of change: internal, external, and hybrid.

Adaptive change is reintroducing a familiar practice.