Question 1

Manash pays attention in his management class, where the professor has entertaining, interesting visual aids. At times, he makes good eye contact with the professor, and occasionally raises his hand to ask questions. On other days, he is quiet and his eyes are on his notebook. He is exhibiting the ________ style of listening.

Accepted Answer

A)  Active 
B)  Involved 
C)  Passive 
D)  Detached 
E)  Motivated

Question 2

Positive nonverbal actions include all but one of the following. Which one?

Accepted Answer

A)  Nodding your head 
B)  Smiling 
C)  Speaking very slowly 
D)  Leaning forward 
E)  Maintaining eye contact

Question 3

Nonverbal communication includes how you dress and how close you stand to other people.

Accepted Answer

A) True 
 B)False

Question 4

Immediacy is communicated by gestures such as folding one's arms, crossing hands, and crossing one's legs.

Accepted Answer

A) True 
 B)False

Question 5

Rebecca e-mailed a wedding invitation to her cousin Shawn. A few days later, she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of __________.

Accepted Answer

A)  Noise 
B)  Feedback 
C)  Encoding 
D)  Decoding 
E)  Jargon

Question 6

Communication competence is:

Accepted Answer

A)  The ability of a person to choose the right medium 
B)  Sensitivity to media richness 
C)  An individual's ability to effectively use communication behaviors in a given context 
D)  An individual's ability to listen actively 
E)  An individual's ability to interpret nonverbal communication

Question 7

As HR Director at a large manufacturing firm, it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule. Many of Henry's employees chose to have their pay checks automatically deposited into their designated bank accounts. However, it is still necessary to inform these workers that their pay has been properly deposited. Which of the following communication media should Henry choose to convey this information?

Accepted Answer

A)  Video-conference 
B)  Telephone conversation 
C)  Face-to-face conversation 
D)  E-mail 
E)  Interactive medium

Question 8

Eileen is on a five-person team in her business strategy class. The team is responsible for participating in a 10-week simulation of a firm in the airline industry. Eileen contributes frequently in discussions in the twice-weekly team meetings. She is exhibiting the ______ style of listening.

Accepted Answer

A)  Active 
B)  Involved 
C)  Passive 
D)  Detached 
E)  Immediate

Question 9

Justin is deciding whether he should read his speech, deliver it from memory, or use bullet lists of important points using PowerPoint. What step of the TED protocol for effective presentations is he in?

Accepted Answer

A)  Frame your story 
B)  Plan your delivery 
C)  Plan your multimedia 
D)  Develop your stage presence 
E)  Put it together

Question 10

One example of a crucial conversation is giving an unfavorable performance review to one of your subordinates.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a factor in media richness?

Accepted Answer

A)  How fast it provides feedback 
B)  How many visual and audio cues it provides 
C)  Whether the communication is personal or impersonal 
D)  Language source 
E)  Whether a medium involves electronic methods

Question 12

The exchange of information between a sender and a receiver, and the inference of meaning between the individuals involved, is known as:

Accepted Answer

A)  Feedback 
B)  Communication 
C)  Encoding 
D)  Decoding 
E)  Channeling

Question 13

The factor of media richness that ranges from personal to impersonal is known as the channel.

Accepted Answer

A) True 
 B)False

Question 14

It is the organization's responsibility to educate employees about the illegalities, such as use of proprietary information, trademarks, and copyrights, potentially involved in use of social media.

Accepted Answer

A) True 
 B)False

Question 15

Discuss how a person should approach giving feedback to or coaching his or her manager.

Accepted Answer

The answer of Discuss how a person should approach giving...

Question 16

Explain what media richness is, and discuss why this idea is important for managers. Give examples of at least three types of messages and the type(s) of media that would be appropriate for each.

Accepted Answer

The answer of Explain what media richness is, and discuss...

Question 17

Every management function and activity involves some form of direct or indirect communication.

Accepted Answer

A) True 
 B)False

Question 18

The ______ is the person wanting to communicate information, and the _______ is the person, group, or organization for whom the message is intended.

Accepted Answer

A)  Manager; subordinate 
B)  Subordinate; manager 
C)  Sender; receiver 
D)  Receiver; sender 
E)  Manager; receiver

Question 19

Describe what a "social media strategy" is. In what ways can social media be useful for organizations?

Accepted Answer

The answer of Describe what a "social media strategy" is....

Question 20

When companies invite nonemployees to contribute to particular goals and manage the process via the Internet, this is known as:

Accepted Answer

A)  Crowdsourcing 
B)  Crowdtasking 
C)  Crowd-connecting 
D)  Multitasking 
E)  Multisourcing

Exam 9: Communication in the Digital Age

Positive nonverbal actions include all but one of the following. Which one?

Nonverbal communication includes how you dress and how close you stand to other people.

Immediacy is communicated by gestures such as folding one's arms, crossing hands, and crossing one's legs.

Rebecca e-mailed a wedding invitation to her cousin Shawn. A few days later, she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of __________.

Communication competence is:

Eileen is on a five-person team in her business strategy class. The team is responsible for participating in a 10-week simulation of a firm in the airline industry. Eileen contributes frequently in discussions in the twice-weekly team meetings. She is exhibiting the ______ style of listening.

Justin is deciding whether he should read his speech, deliver it from memory, or use bullet lists of important points using PowerPoint. What step of the TED protocol for effective presentations is he in?

One example of a crucial conversation is giving an unfavorable performance review to one of your subordinates.

Which of the following is not a factor in media richness?

The exchange of information between a sender and a receiver, and the inference of meaning between the individuals involved, is known as:

The factor of media richness that ranges from personal to impersonal is known as the channel.

It is the organization's responsibility to educate employees about the illegalities, such as use of proprietary information, trademarks, and copyrights, potentially involved in use of social media.

Discuss how a person should approach giving feedback to or coaching his or her manager.

Explain what media richness is, and discuss why this idea is important for managers. Give examples of at least three types of messages and the type(s) of media that would be appropriate for each.

Every management function and activity involves some form of direct or indirect communication.

The is the person wanting to communicate information, and the _ is the person, group, or organization for whom the message is intended.

Describe what a "social media strategy" is. In what ways can social media be useful for organizations?

When companies invite nonemployees to contribute to particular goals and manage the process via the Internet, this is known as: