Question 1

The management of any aspect of production that transforms inputs into finished outputs is known as ________.

Accepted Answer

A)  total quality management 
B)  supply chain management 
C)  operations management 
D)  reengineering management

Question 2

Much time is lost when a washer ring manufacturer changes the settings in the equipment from those for cars to those for trucks. Which of the following will help it save time?

Accepted Answer

A)  Flexible manufacturing 
B)  Self-managed teams 
C)  Process layout 
D)  Product layout

Question 3

Management writers recommend that an organization should define its business in terms of its ________.

Accepted Answer

A)  technology 
B)  number of employees 
C)  product mix 
D)  customer needs

Question 4

The operations management technique that has a goal of designing the machine-worker interface to increase production efficiency is _______.

Accepted Answer

A)  the facilities layout 
B)  quality circles 
C)  flexible manufacturing 
D)  production system improvement

Question 5

Total factor productivity is a measure of an organization's ________.

Accepted Answer

A)  responsiveness 
B)  process design standard 
C)  efficiency 
D)  raw material usage

Question 6

Labor productivity is most commonly used to ________.

Accepted Answer

A)  calculate the total cost of production 
B)  set wage standards per unit of production 
C)  draw efficiency comparisons between different organizations 
D)  define recruiting parameters for new candidates

Question 7

Define the three stages of the manufacturing production process and give a practical business example of each of these stages.

Accepted Answer

The answer of Define the three stages of the manufacturing...

Question 8

"Efficiency" refers to goods and services that are reliable, dependable, and satisfying and that do the job they were designed for.

Accepted Answer

A) True 
 B)False

Question 9

Managers should create an environment in which subordinates will not be afraid to report problems or recommend improvements.

Accepted Answer

A) True 
 B)False

Question 10

Describe the importance of improving quality and its impact on organizational performance.

Accepted Answer

The answer of Describe the importance of improving quality and...

Question 11

A process layout provides the flexibility needed to change the product. Such flexibility, however, often reduces efficiency because ________.

Accepted Answer

A)  changes are disruptive 
B)  it is expensive 
C)  standardization is impossible 
D)  it is time-consuming to install

Question 12

A CRM system can be used as a comprehensive method of gathering crucial information about the way customers respond to a company's products.

Accepted Answer

A) True 
 B)False

Question 13

The attributes of an organization's outputs are determined by its ________.

Accepted Answer

A)  production system 
B)  quality management program 
C)  efficiency system 
D)  distribution system

Question 14

The idea of flexible manufacturing systems is chiefly based on reducing ________.

Accepted Answer

A)  inventory costs 
B)  setup time 
C)  employee fatigue 
D)  machine-worker interface

Question 15

Operations managers are managers who are responsible for managing an organization's production system.

Accepted Answer

A) True 
 B)False

Question 16

One of the reasons to increase product quality is that higher product quality can increase efficiency, ________ operating costs, and ________ profits.

Accepted Answer

A)  increase; increase 
B)  decrease; decrease 
C)  decrease; increase 
D)  increase; decrease

Question 17

A JIT system ________.

Accepted Answer

A)  reduces inventory turnover 
B)  reduces inventory holding costs 
C)  increases warehousing costs 
D)  increases buffer stock of inventory

Question 18

A process layout often ________ efficiency and is well suited for ________ products.

Accepted Answer

A)  reduces; custom-made 
B)  increases; custom-made 
C)  reduces; mass-produced 
D)  increases; mass-produced

Question 19

A production process where component parts are produced throughout the factory and then brought to the production area for final assembly is known as a ________ layout.

Accepted Answer

A)  process 
B)  product 
C)  fixed-position 
D)  kanban

Question 20

The concept of "quality" can be applied only to manufacturing organizations, but not to service organizations.

Accepted Answer

A) True 
 B)False

Exam 14: Operations Management: Managing Vital Operations and

The management of any aspect of production that transforms inputs into finished outputs is known as ________.

Much time is lost when a washer ring manufacturer changes the settings in the equipment from those for cars to those for trucks. Which of the following will help it save time?

Management writers recommend that an organization should define its business in terms of its ________.

The operations management technique that has a goal of designing the machine-worker interface to increase production efficiency is _______.

Total factor productivity is a measure of an organization's ________.

Labor productivity is most commonly used to ________.

Define the three stages of the manufacturing production process and give a practical business example of each of these stages.

"Efficiency" refers to goods and services that are reliable, dependable, and satisfying and that do the job they were designed for.

Managers should create an environment in which subordinates will not be afraid to report problems or recommend improvements.

Describe the importance of improving quality and its impact on organizational performance.

A process layout provides the flexibility needed to change the product. Such flexibility, however, often reduces efficiency because ________.

A CRM system can be used as a comprehensive method of gathering crucial information about the way customers respond to a company's products.

The attributes of an organization's outputs are determined by its ________.

The idea of flexible manufacturing systems is chiefly based on reducing ________.

Operations managers are managers who are responsible for managing an organization's production system.

One of the reasons to increase product quality is that higher product quality can increase efficiency, operating costs, and profits.

A JIT system ________.

A process layout often efficiency and is well suited for products.

A production process where component parts are produced throughout the factory and then brought to the production area for final assembly is known as a ________ layout.

The concept of "quality" can be applied only to manufacturing organizations, but not to service organizations.