Question 1

Nonroutine decisions made in response to novel situations in business are known as ________ decisions.

Accepted Answer

A)  intuitive 
B)  creative 
C)  programmed 
D)  nonprogrammed

Question 2

Karen, a manager, orders raw materials when the raw materials inventory reaches a certain point. This is an example of which type of decision?

Accepted Answer

A)  Intuition 
B)  Satisficing 
C)  Nonprogrammed 
D)  Programmed

Question 3

An organization decides to ask three advertising agencies to pitch a proposal to handle the organization's business, instead of asking all of the advertising agencies in the city where this organization's headquarters is located to pitch the account. What type of decision does this represent?

Accepted Answer

A)  Programmed 
B)  Nonprogrammed 
C)  Satisficing 
D)  Certainty

Question 4

A sales manager talks with his subordinates about the way they should treat customers. The sales manager is focusing on the _________ aspect of creating a learning organization.

Accepted Answer

A)  personal mastery 
B)  groupthink 
C)  team learning 
D)  shared vision

Question 5

In a meeting, after hearing a member describe a problem to be addressed, all other members of the group first wrote down ideas and solutions. After this, everyone shared those suggestions without criticism. The group, one by one, clarified, critiqued, and then discussed the alternatives in the sequence in which they were first proposed. Finally, each member ranked all the alternatives, and the highest-ranking alternative was chosen. Which of the following decision-making techniques is being implemented?

Accepted Answer

A)  Delphi technique 
B)  Dialectical inquiry 
C)  Brainstorming 
D)  Nominal group technique

Question 6

Individuals who believe that they are responsible for what happens to them and that their own actions determine important outcomes are said to have an external locus of control.

Accepted Answer

A) True 
 B)False

Question 7

There are three important techniques that managers can use to promote creativity in group decision-making situations. Discuss any two of these techniques.

Accepted Answer

The answer of There are three important techniques that managers...

Question 8

The main reason for the loss of productivity in brainstorming is ________.

Accepted Answer

A)  complex mental models 
B)  groupthink 
C)  production blocking 
D)  bounded rationality

Question 9

The ability of a decision maker to discover novel ideas that lead to feasible alternatives in decision making is known as creativity.

Accepted Answer

A) True 
 B)False

Question 10

Researchers have identified a six-step model that can be used by managers who are faced with an important decision. Discuss any two of these steps.

Accepted Answer

The answer of Researchers have identified a six-step model that...

Question 11

When managers decide that they have the capabilities and resources required to implement an alternative, and they are sure that the alternative will not threaten the attainment of other organizational goals, they are focusing on which of the following criteria of alternative courses of action?

Accepted Answer

A)  Legality 
B)  Ethicalness 
C)  Economic feasibility 
D)  Practicality

Question 12

When an organization's accounting department decides to send out a bill to a new customer, this represents a(n) _____ decision.

Accepted Answer

A)  programmed 
B)  nonprogrammed 
C)  intuitive 
D)  groupthink

Question 13

Aiden, a manager, is involved in group decision making with other managers. As part of the process, he challenges the way the group evaluated alternatives and points out some reasons why the alternative preferred by the group is not acceptable. He tries to ascertain the strengths and weaknesses of the preferred alternative before its implementation. What is the approach followed by Aiden?

Accepted Answer

A)  Delphi technique 
B)  Devil's advocacy 
C)  Nominal group technique 
D)  Production blocking

Question 14

Entrepreneurship encompasses all the decisions involved in planning, organizing, leading, and controlling resources.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is most likely to be a disadvantage of brainstorming in an organization?

Accepted Answer

A)  Group members are allowed to criticize an alternative when it is described and it leads to confusion. 
B)  It supports only a limited number of ideas. 
C)  It discourages group members to build on each other's suggestions. 
D)  Group members cannot always simultaneously understand the alternatives and think up additional alternatives.

Question 16

Product champions are a group of intrapreneurs who are deliberately separated from the normal operation of an organization to encourage them to devote all their attention to developing new products.

Accepted Answer

A) True 
 B)False

Question 17

Esteban, a manager, performs a financial analysis of several investment alternatives in order to determine which alternative is most likely to impact the organization's profitability. Esteban is focusing on ______.

Accepted Answer

A)  bounded rationality 
B)  ethicalness 
C)  economic feasibility 
D)  dialectical inquiry

Question 18

In the administrative model of decision making, when the number of possible alternatives to a decision is so large that the manager cannot possibly evaluate all of them before making a decision, which of the following has occurred?

Accepted Answer

A)  Satisficing 
B)  Bounded rationality 
C)  Brainstorming 
D)  Devil's advocacy

Question 19

The most appropriate decision in light of what managers believe to be the most desirable consequences for the organization is called the ________.

Accepted Answer

A)  tactical decision 
B)  optimum decision 
C)  rational decision 
D)  operational decision

Question 20

The classical decision-making model assumes that managers have all of the information they need in order to make the optimum decision.

Accepted Answer

A) True 
 B)False

Exam 5: Decision Making, Learning, Creativity, and Entrepreneurship

Nonroutine decisions made in response to novel situations in business are known as ________ decisions.

Karen, a manager, orders raw materials when the raw materials inventory reaches a certain point. This is an example of which type of decision?

An organization decides to ask three advertising agencies to pitch a proposal to handle the organization's business, instead of asking all of the advertising agencies in the city where this organization's headquarters is located to pitch the account. What type of decision does this represent?

A sales manager talks with his subordinates about the way they should treat customers. The sales manager is focusing on the _________ aspect of creating a learning organization.

Individuals who believe that they are responsible for what happens to them and that their own actions determine important outcomes are said to have an external locus of control.

There are three important techniques that managers can use to promote creativity in group decision-making situations. Discuss any two of these techniques.

The main reason for the loss of productivity in brainstorming is ________.

The ability of a decision maker to discover novel ideas that lead to feasible alternatives in decision making is known as creativity.

Researchers have identified a six-step model that can be used by managers who are faced with an important decision. Discuss any two of these steps.

When managers decide that they have the capabilities and resources required to implement an alternative, and they are sure that the alternative will not threaten the attainment of other organizational goals, they are focusing on which of the following criteria of alternative courses of action?

When an organization's accounting department decides to send out a bill to a new customer, this represents a(n) _____ decision.

Entrepreneurship encompasses all the decisions involved in planning, organizing, leading, and controlling resources.

Which of the following is most likely to be a disadvantage of brainstorming in an organization?

Product champions are a group of intrapreneurs who are deliberately separated from the normal operation of an organization to encourage them to devote all their attention to developing new products.

Esteban, a manager, performs a financial analysis of several investment alternatives in order to determine which alternative is most likely to impact the organization's profitability. Esteban is focusing on ______.

In the administrative model of decision making, when the number of possible alternatives to a decision is so large that the manager cannot possibly evaluate all of them before making a decision, which of the following has occurred?

The most appropriate decision in light of what managers believe to be the most desirable consequences for the organization is called the ________.

The classical decision-making model assumes that managers have all of the information they need in order to make the optimum decision.