Question 1

Psychological contracts reflect employees' beliefs about what they owe the organization and what the organization owes them.

Accepted Answer

A) True 
 B)False

Question 2

Maria is rather quiet at her work place.Her only friend at work,Nancy,quit the company a month ago.The _____ model suggests that Maria will soon quit her job because Nancy is not working in the same organization anymore.

Accepted Answer

A) social identity 
B) continuance 
C) progression 
D) embedded 
E) social influence

Question 3

Which of the following is a form of physical withdrawal?

Accepted Answer

A) Daydreaming 
B) Moonlighting 
C) Tardiness 
D) Socializing 
E) Cyberloafing

Question 4

_____ possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves,not necessarily for their company.

Accepted Answer

A) Stars 
B) Citizens 
C) Dogs 
D) Apathetics 
E) Lone wolves

Question 5

Which of the following is one of the three types of organizational commitment?

Accepted Answer

A) Reactive commitment 
B) Associative commitment 
C) Normative commitment 
D) Proactive commitment 
E) Distributive commitment

Question 6

Sean was recently added to the marketing team at Axon International.He will be starting at the company in two weeks.Sean has had the reputation of being an expert in ad campaigns and catching the nerve of the target audience.However,he also has the reputation of not getting along with anyone.He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records.As soon as Amanda heard about Sean joining the team,she turned in her resignation.Ashton,another team member,called Sean and held a lunch meeting to express all the team members' concerns.He tried to reason with Sean to smooth things out before he formally joins the team.

Accepted Answer

A) voice 
B) neglect 
C) loyalty 
D) exit 
E) ignorance

Question 7

Tim is a new hire at The Journal,a weekly publication.He does not like his job and is not committed to the organization.He hardly exerts any effort that is required to keep his job.Tim is staying with The Journal because he does not want to be "unemployed." Tim is a(n)"______."

Accepted Answer

A) star 
B) citizen 
C) lone wolf 
D) apathetic 
E) dog

Question 8

The "_____ syndrome" is characterized by anger,depression,fear,distrust,and guilt that affects the employees who remain with an organization after a downsizing.

Accepted Answer

A) employee 
B) survivor 
C) stress 
D) erosion 
E) decay

Question 9

Vista Motors has issued a notice that it will not be giving bonuses and salary hikes to employees within the next quarter due to recession.How do you think employees will react to this sudden change of events? Support your answer with the exit-voice-loyalty-neglect framework and the four employee types of stars,citizens,lone wolves,and apathetics.

Accepted Answer

The answer of Vista Motors has issued a notice that...

Question 10

Which of the following terms refers to the various people,places,and things that can inspire a desire to remain a member of an organization?

Accepted Answer

A) Focus of influence 
B) Focus of commitment 
C) Focus of attention 
D) Focus of performance 
E) Focus of dominance

Question 11

Normative commitment from employees can result from all of these EXCEPT:

Accepted Answer

A) personal work principles of employees. 
B) organizational socialization. 
C) creating a feeling that the employee is in the organization's debt. 
D) increasing the organization's charitable activities. 
E) implementing a matrix structure in the organization.

Question 12

Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with _____ or _____.

Accepted Answer

A) exit; neglect 
B) loyalty; neglect 
C) neglect; voice 
D) exit; voice 
E) exit; loyalty

Question 13

Continuance commitment focuses on personal and family issues more than affective and normative commitment.

Accepted Answer

A) True 
 B)False

Question 14

Employees falling under the category of "lone wolves" tend to respond to negative events with voice because they have the desire to improve the status quo and the credibility needed to inspire change.

Accepted Answer

A) True 
 B)False

Question 15

"_____" is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns.

Accepted Answer

A) Moonlighting 
B) Cyberloafing 
C) Socializing 
D) Satisficing 
E) Daydreaming

Question 16

The most serious form of physical withdrawal is _____.

Accepted Answer

A) absenteeism 
B) tardiness 
C) long breaks 
D) quitting 
E) missing meetings

Question 17

The _____ model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave.

Accepted Answer

A) social influence 
B) affective 
C) continuance 
D) decay 
E) social identity

Question 18

A desire to remain a member of an organization due to a feeling of obligation is called _____ commitment.

Accepted Answer

A) continuance 
B) affective 
C) associative 
D) normative 
E) evaluative

Question 19

At Zion Creations,the percentage of minorities in the workforce is expected to rise to the following levels: African Americans (12 percent),Hispanics (15 percent),Asians (6 percent)and individuals above the age of 60 (9 percent).How would this affect employees' commitment toward Zion Creations? What steps should be taken by Zion Creations to increase employees' commitment toward the organization?

Accepted Answer

The answer of At Zion Creations,the percentage of minorities in...

Question 20

Describe the four types of employees using the combination of two variables: organizational commitment and task performance.

Accepted Answer

The answer of Describe the four types of employees using...

Exam 3: Organizational Commitment

Psychological contracts reflect employees' beliefs about what they owe the organization and what the organization owes them.

Maria is rather quiet at her work place.Her only friend at work,Nancy,quit the company a month ago.The _____ model suggests that Maria will soon quit her job because Nancy is not working in the same organization anymore.

Which of the following is a form of physical withdrawal?

_____ possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves,not necessarily for their company.

Which of the following is one of the three types of organizational commitment?

Tim is a new hire at The Journal,a weekly publication.He does not like his job and is not committed to the organization.He hardly exerts any effort that is required to keep his job.Tim is staying with The Journal because he does not want to be "unemployed." Tim is a(n) "______."

The "_____ syndrome" is characterized by anger,depression,fear,distrust,and guilt that affects the employees who remain with an organization after a downsizing.

Which of the following terms refers to the various people,places,and things that can inspire a desire to remain a member of an organization?

Normative commitment from employees can result from all of these EXCEPT:

Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with _ or _.

Continuance commitment focuses on personal and family issues more than affective and normative commitment.

Employees falling under the category of "lone wolves" tend to respond to negative events with voice because they have the desire to improve the status quo and the credibility needed to inspire change.

"_____" is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns.

The most serious form of physical withdrawal is _____.

The _____ model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave.

A desire to remain a member of an organization due to a feeling of obligation is called _____ commitment.

Describe the four types of employees using the combination of two variables: organizational commitment and task performance.