Multiple Choice
Which of the following are characteristics of a low-contact service delivery system?
A) Lower costs and more standardization.
B) Greater flexibility, need for people who are highly skilled in interpersonal relations, and a customer orientation.
C) Need for people with a high level of technical skills oriented toward efficient processing, well-defined procedures, and smooth flow.
D) Both a and c.
E) All of the above.
Correct Answer:
Verified
Correct Answer:
Verified
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