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  3. Study Set
    Operations Management Study Set 1
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    Exam 5: Service Delivery System Design
  5. Question
    ____ Contact Services Require Employees with Technical Skills and Efficient
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____ Contact Services Require Employees with Technical Skills and Efficient

Question 15

Question 15

Multiple Choice

____ contact services require employees with technical skills and efficient processing routines.


A) High
B) Low
C) Moderate
D) More than one of the above

Correct Answer:

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