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    Operations Management Study Set 1
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    Exam 5: Service Delivery System Design
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    What Are the Five Types of Customer-Induced Variability That Impact
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What Are the Five Types of Customer-Induced Variability That Impact

Question 19

Question 19

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What are the five types of customer-induced variability that impact service operations,according to Frei?

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(1)Arrival variability (2)Requ...

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