True/False
Instead of using your energy to show a difficult customer that you are right and that he or she is wrong, you should focus on getting the customer calmed down.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q76: Why is it important to act ethically
Q77: When delivering bad news to a customer,
Q78: Suggest practices that companies can employ to
Q79: Why are bad news skills important?
Q80: The Golden Rule of ethical customer service
Q82: One effective way of dealing with customers
Q83: The most obvious reason for increased importance
Q84: Empathy is the ability to put yourself
Q85: An external customer is the person who
Q86: One of the most accepted and effective