The Best Way to Deal with an Unreasonable, Angry, or Overly

Multiple Choice

The best way to deal with an unreasonable, angry, or overly demanding customer is to:

A) allow the customer's outbursts to negatively influence your thoughts.
B) express your anger openly rather than bottling it up and feeling miserable.
C) let the customer fall into the self-esteem trap.
D) avoid the self-esteem trap.