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  3. Study Set
    Human Relations Strategies for Success
  4. Exam
    Exam 13: Your External and Internal Customers
  5. Question
    Callie Is Greatly Affected by the Abusive Comments of an Aggressive
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Callie Is Greatly Affected by the Abusive Comments of an Aggressive

Question 13

Question 13

Short Answer

Callie is greatly affected by the abusive comments of an aggressive customer. This incident lowers her confidence. Callie has failed to avoid the _____ trap.

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