Question 1

_____ is the skill or ability to work effectively through and with other people.

Accepted Answer

The answer of _____ is the skill or ability to...

Question 2

What were the major changes brought about in human relations during the 1960s?

Accepted Answer

The answer of What were the major changes brought about...

Question 3

Why is self-esteem at the core of most issues in human relations?

Accepted Answer

The answer of Why is self-esteem at the core of...

Question 4

Which of the following is true about today's Generation Y?

Accepted Answer

A) They care more about production than about the needs of workers. 
B) They feel that finding good, sustainable-wage jobs are hard, and advancement is very difficult. 
C) They develop poor human relations with subordinates because many of the middle managers were called "hippies" in the past. 
D) They see workers as lacking ambition, disliking work, and wanting security above all else.

Question 5

_____ is the process of sending ideas, thoughts, and feelings, and having them received in the way you intended.

Accepted Answer

The answer of _____ is the process of sending ideas,...

Question 6

Mutual respect:

Accepted Answer

A) is the knowledge of how you are being perceived by others. 
B) can exist only when a person's self-esteem is stable. 
C) is the process of letting other people know what you are really thinking and feeling. 
D) allows individuals to know what in their own behavior is being perceived as real by other people.

Question 7

One of Frederick Taylor's best-known victories was the invention of the ____, a step that made scientific management very popular.

Accepted Answer

The answer of One of Frederick Taylor's best-known victories was...

Question 8

Differentiate between McGregor's Theory X and Theory Y managers.

Accepted Answer

The answer of Differentiate between McGregor's Theory X and Theory...

Question 9

In the early years of the 20^th century, Frederick Taylor and others began a movement called ____.

Accepted Answer

The answer of In the early years of the 20^th...

Question 10

Middle-aged adults with elderly dependent parents and dependent children who find themselves squeezed for time and finances are often referred to as the "_____" generation.

Accepted Answer

The answer of Middle-aged adults with elderly dependent parents and...

Question 11

Max Weber's model "bureaucracy" helped in reducing favoritism and other unfair practices by:

Accepted Answer

A) assigning specific duties and responsibilities only on the basis of talent and ability. 
B) assigning multiple supervisors to whom each worker must answer. 
C) advocating careful selection and in-depth training of workers to motivate them. 
D) implementing rules like standard work days, relaxed and regular lunch breaks, and rest periods.

Question 12

_____ can be classified as internal customers.

Accepted Answer

A) Competitors 
B) Traditional customers 
C) Employees of a department 
D) Online customers

Question 13

What is the importance of healthy self-esteem in the workplace?

Accepted Answer

A) It is at the core of most strategic issues in organizations. 
B) It enables an individual to understand group dynamics. 
C) It is significantly important for individuals working as islands of expertise. 
D) It is the key to top performance and high-quality work.

Question 14

_____ is the generation of Americans born between 1965 and 1980, following the Baby Boomers who were born during the years 1946 to 1964.

Accepted Answer

The answer of _____ is the generation of Americans born...

Question 15

_____ is your feeling of confidence and worth as a person.

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The answer of _____ is your feeling of confidence and...

Question 16

In her later life, _____ became known as "The First Lady of Management."

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The answer of In her later life, _____ became known...

Question 17

Describe the importance of the communication process in organizations.

Accepted Answer

The answer of Describe the importance of the communication process...

Question 18

Higher self-esteem:

Accepted Answer

A) improves attitudes, job morale, and overall quality of life. 
B) is the positive consideration that two people have for each other. 
C) results in an individual possessing little energy for cultivating mutual respect. 
D) ensures that a person's relationship with the other becomes closer.

Question 19

How did Taylor's "optimum shovel" immediately increase the productivity at an eastern steel mill?

Accepted Answer

A) The shovel design allowed maximum work without the need for frequent rest periods. 
B) The shovel reduced the motions involved from eighteen to five. 
C) The shovel was discarded to create new machinery that automatized operations and reduced human work. 
D) The use of a single shovel for shoveling coal into the large smelters and loading cinders into waste containers ensured an increase in productivity.

Question 20

Mary Parker Follett identified a system of bricklaying with more than double the productivity of the old system.

Accepted Answer

A) True 
 B)False

Exam 1: Human Relations: a Background