Question 1

At New Haven Medical Devices, Nico pulls six samples an hour from an assembly line to examine them for quality defects.If he finds any, he makes adjustments to various pieces of equipment in his area.Nico's job involves

Accepted Answer

A) statistical process control. 
B) benchmarking. 
C) reduced cycle time. 
D) feedforward control. 
E) strategic control.

Question 2

List the steps in the control process.

Accepted Answer

The answer of List the steps in the control process....

Question 3

An expense budget anticipates investment in major assets such as land, buildings, and major equipment.

Accepted Answer

A) True 
 B)False

Question 4

Except for in rare instances, employees at McLaren Professional Painting take responsibility for their own work and how it is done, rather than being governed by a rigid set of rules.McLaren is using bureaucratic control.

Accepted Answer

A) True 
 B)False

Question 5

Standards are best measured when they are

Accepted Answer

A) broad. 
B) efficient. 
C) narrow. 
D) quantifiable. 
E) ethical.

Question 6

Japanese-produced cars that were perceived as better built than American ones resulted from the Japanese use of controls.

Accepted Answer

A) True 
 B)False

Question 7

A principle of Deming management is that quality should be aimed at the needs of the worker.

Accepted Answer

A) True 
 B)False

Question 8

Most economists agree that recent productivity growth is the result of an improved work ethic, primarily due to more Millennials in the workforce.

Accepted Answer

A) True 
 B)False

Question 9

Informal feedback systems interfere with effective measurement.

Accepted Answer

A) True 
 B)False

Question 10

One reason why control is needed is to centralize decision making.

Accepted Answer

A) True 
 B)False

Question 11

A strategy map is a visual representation of the four perspectives of the balanced scorecard that enables managers to communicate their goals.

Accepted Answer

A) True 
 B)False

Question 12

Incremental budgeting requires setting up many budgets based on short periods, which together make up the full resource requirement.

Accepted Answer

A) True 
 B)False

Question 13

What are the keys to a successful control system? Think of the parenting techniques your parents or guardians used in raising you.Did they apply these principles? How could they have done so more effectively?

Accepted Answer

The answer of What are the keys to a successful...

Question 14

______ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Accepted Answer

A) Measuring 
B) Controlling 
C) Organizing 
D) Leading 
E) Planning

Question 15

Which of the following is a challenge a manager will deal with in the 21st century?

Accepted Answer

A) Sustainability 
B) Employee revolts 
C) Economic stagnation 
D) Leadership vacuums 
E) Religious issues

Question 16

ROI is a(n)

Accepted Answer

A) liquidity ratio. 
B) return ratio. 
C) cash ratio. 
D) asset management ratio. 
E) debt management ratio.

Question 17

Recruiters for Littleton University were under extreme pressure to meet their objective of a 10% increase in the size of the freshman class.As a result, they admitted many students who were not qualified and who failed to perform in classes.This is an example of which problem associated with control systems?

Accepted Answer

A) Overemphasis on one instead of multiple approaches. 
B) Overemphasis on paperwork. 
C) Overemphasis on means instead of ends. 
D) Too much control. 
E) Too little participation.

Question 18

Which of the following has been a primary source of productivity gains in the years 1995 to 2001?

Accepted Answer

A) Reduced standards of living. 
B) Recessionary spending. 
C) Reemphasis on ethical business behaviors. 
D) Enterprise resource planning software systems. 
E) Reduced costs of raw materials through globalization.

Question 19

A markdown on certain grocery-store items may result in a rush of customer demand for those products, which is an example of the control systems benefit of detecting threats.

Accepted Answer

A) True 
 B)False

Question 20

A fixed budget does not allow for adjustment over time except when there are pertinent changes in the environment.

Accepted Answer

A) True 
 B)False

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

At New Haven Medical Devices, Nico pulls six samples an hour from an assembly line to examine them for quality defects.If he finds any, he makes adjustments to various pieces of equipment in his area.Nico's job involves

List the steps in the control process.

An expense budget anticipates investment in major assets such as land, buildings, and major equipment.

Except for in rare instances, employees at McLaren Professional Painting take responsibility for their own work and how it is done, rather than being governed by a rigid set of rules.McLaren is using bureaucratic control.

Standards are best measured when they are

Japanese-produced cars that were perceived as better built than American ones resulted from the Japanese use of controls.

A principle of Deming management is that quality should be aimed at the needs of the worker.

Most economists agree that recent productivity growth is the result of an improved work ethic, primarily due to more Millennials in the workforce.

Informal feedback systems interfere with effective measurement.

One reason why control is needed is to centralize decision making.

A strategy map is a visual representation of the four perspectives of the balanced scorecard that enables managers to communicate their goals.

Incremental budgeting requires setting up many budgets based on short periods, which together make up the full resource requirement.

What are the keys to a successful control system? Think of the parenting techniques your parents or guardians used in raising you.Did they apply these principles? How could they have done so more effectively?

______ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Which of the following is a challenge a manager will deal with in the 21^st century?

ROI is a(n)

Which of the following has been a primary source of productivity gains in the years 1995 to 2001?

A markdown on certain grocery-store items may result in a rush of customer demand for those products, which is an example of the control systems benefit of detecting threats.

A fixed budget does not allow for adjustment over time except when there are pertinent changes in the environment.