Question 1

Facilities management is concerned with work scheduling, productions planning, and optimal levels of inventory.

Accepted Answer

A) True 
 B)False

Question 2

An information organization has three parts: creating and acquiring knowledge, transferring knowledge, and modifying behavior.

Accepted Answer

A) True 
 B)False

Question 3

The contingency viewpoint began to develop when managers discovered that a variety of different mathematical models can be applied for problem solving and decision making.

Accepted Answer

A) True 
 B)False

Question 4

Gary Hamel believes that identifying and challenging debilitating core beliefs that people have about an organization can be helpful in improving management

Accepted Answer

A) rewards. 
B) innovation. 
C) restructuring. 
D) planning. 
E) motivation.

Question 5

Scott works for an organization that describes itself as a "learning organization." As a manager, which of the following actions is Scott most likely to take while working for this organization?

Accepted Answer

A) Scott encourages his employees to work alone and attempt to fix problems themselves for maximum efficiency. 
B) Scott likes to promote from within because those folks know how "it has always been done." 
C) Scott avoids the high costs of training and development since his employees are already familiar with standard procedures. 
D) Scott puts all of his time into running his part of the organization, and feels that reading trade journals is a big time waster. 
E) When Scott needs another employee, he deliberately looks for someone who will bring something new to the organization.

Question 6

Netflix's business suffered when it failed to use an open system in its decision to introduce a large price increase while simultaneously splitting its DVD mail service from its streaming one.

Accepted Answer

A) True 
 B)False

Question 7

______ focuses on managing the production and delivery of an organization's products or services more effectively.

Accepted Answer

A) Operations management 
B) Systems management 
C) Scientific management 
D) A learning organization 
E) Administrative management

Question 8

The manager following the contingency viewpoint would ask, "What management method is the best to use under these particular circumstances?"

Accepted Answer

A) True 
 B)False

Question 9

Frank and Lillian Gilbreth identified 17 basic units of ______, each of which they called a "therblig."

Accepted Answer

A) time 
B) distance 
C) energy 
D) data 
E) motion

Question 10

Both the classical management view and the management science perspective consider an organization to be a(n) ________; as a simplification for analysis this may work, but in reality it would open up the organization to spectacular failure.

Accepted Answer

A) closed system 
B) neutral system 
C) porous system 
D) subsystem 
E) isolated system

Question 11

The practice of management is both an art and a science.

Accepted Answer

A) True 
 B)False

Question 12

Motion studies were used to assess and improve efficiency as part of the classical viewpoint.

Accepted Answer

A) True 
 B)False

Question 13

Statistical sampling to locate errors by testing just some of the items in a particular production run is a ______ technique.

Accepted Answer

A) quality control 
B) continuous improvement 
C) reengineering 
D) quality assurance 
E) total quality management

Question 14

Sales data would be considered feedback in a system.

Accepted Answer

A) True 
 B)False

Question 15

Jaclyn is a manager who keeps a tight rein on her staff since she thinks they would not work without supervision.She doubts their commitment to the company and even to their own development.She is a Theory Y manager.

Accepted Answer

A) True 
 B)False

Question 16

A(n) _______ system continually interacts with its environment.

Accepted Answer

A) networked 
B) integrated 
C) active 
D) open 
E) porous

Question 17

The two branches of the classical viewpoint of management are rational and bureaucratic.

Accepted Answer

A) True 
 B)False

Question 18

______ focuses on using mathematics to aid in problem solving and decision making.

Accepted Answer

A) Management science 
B) Behavioral science 
C) TQM 
D) Scientific management 
E) Administrative management

Question 19

McDonald's ability to deliver food quickly and inexpensively has its roots in which management theory?

Accepted Answer

A) Management science viewpoint 
B) Behavioral viewpoint 
C) Mathematical viewpoint 
D) Systems viewpoint 
E) Classical viewpoint

Question 20

Which of the following is one of the phases in the development of the behavioral viewpoint?

Accepted Answer

A) Human resource management 
B) Operations management 
C) Operations research 
D) Human relations movement 
E) Administrative management

Exam 2: Management Theory: Essential Background for the Successful Manager

Facilities management is concerned with work scheduling, productions planning, and optimal levels of inventory.

An information organization has three parts: creating and acquiring knowledge, transferring knowledge, and modifying behavior.

The contingency viewpoint began to develop when managers discovered that a variety of different mathematical models can be applied for problem solving and decision making.

Gary Hamel believes that identifying and challenging debilitating core beliefs that people have about an organization can be helpful in improving management

Scott works for an organization that describes itself as a "learning organization." As a manager, which of the following actions is Scott most likely to take while working for this organization?

Netflix's business suffered when it failed to use an open system in its decision to introduce a large price increase while simultaneously splitting its DVD mail service from its streaming one.

______ focuses on managing the production and delivery of an organization's products or services more effectively.

The manager following the contingency viewpoint would ask, "What management method is the best to use under these particular circumstances?"

Frank and Lillian Gilbreth identified 17 basic units of ______, each of which they called a "therblig."

Both the classical management view and the management science perspective consider an organization to be a(n) ________; as a simplification for analysis this may work, but in reality it would open up the organization to spectacular failure.

The practice of management is both an art and a science.

Motion studies were used to assess and improve efficiency as part of the classical viewpoint.

Statistical sampling to locate errors by testing just some of the items in a particular production run is a ______ technique.

Sales data would be considered feedback in a system.

Jaclyn is a manager who keeps a tight rein on her staff since she thinks they would not work without supervision.She doubts their commitment to the company and even to their own development.She is a Theory Y manager.

A(n) _______ system continually interacts with its environment.

The two branches of the classical viewpoint of management are rational and bureaucratic.

______ focuses on using mathematics to aid in problem solving and decision making.

McDonald's ability to deliver food quickly and inexpensively has its roots in which management theory?

Which of the following is one of the phases in the development of the behavioral viewpoint?