Question 1

List the three types of locations for training activities.

Accepted Answer

The answer of List the three types of locations for...

Question 2

During the recent workshop Martin attended,he practiced learning how to talk to his co-workers,how to listen to what they are saying,and how to read their nonverbal communication.This workshop was designed to produce:

Accepted Answer

A) an affective outcome 
B) improved skills 
C) cognitive knowledge 
D) a more versatile skills inventory 
E) more intelligent employees

Question 3

In the feature "Managing Globalization: PriceWaterhouseCoopers",Tahir Ayub's Namibian assignment

Accepted Answer

A) was a life-changing experience 
B) taught him that "perhaps the way you see things isn't necessarily the best way" 
C) was shared with two other PwC partners whom he had never met before: 
D) helped him recognize the importance of listening to different perspectives before making decisions. 
E) All of the abovE.

Question 4

Lee wants to be a market researcher.In order to learn more about the job,he has accepted an internship for next semester at a marketing research firm.Which of the following statements describes why the organization would be willing to use the internship program as one of its training activities?

Accepted Answer

A) Interns earn less than fully-trained employees. 
B) Internship programs provide vicarious learning. 
C) Internship programs expose potential employees to the real jobs they would perform is hired. 
D) Internship programs are informal. 
E) All of the above describe reasons why the marketing research firm uses internship programs as part of its training activities.

Question 5

Recent Supreme Court rulings have established that an employer may not be held liable for discriminatory behavior by its employees if it can show that (a)it acted reasonably to prevent the behavior,and (b)the victim acted unreasonably by not using the company's available procedures for preventing harm.Which of the following principles will not help you meet court guidelines?

Accepted Answer

A) Require non-discrimination training as a condition of employment 
B) Keep records of all training,and have employees sign a document that they completed the training 
C) Inform employees of their rights,duties and responsibilities regarding non discriminatory behavior. 
D) Give supervisors additional training covering their added responsibilities 
E) All of these will help you comply.

Question 6

Training at the work site but not on the job is appropriate for required afterhours programs and for programs in which contact needs to be maintained with work units but OJT would be too distracting or harmful.

Accepted Answer

A) True 
 B)False

Question 7

What kind of knowledge is built by orientation programs?

Accepted Answer

The answer of What kind of knowledge is built by...

Question 8

What kind of knowledge is acquired by an employee who repeatedly practices repairing copy machines?

Accepted Answer

The answer of What kind of knowledge is acquired by...

Question 9

Knowledge management is about making sure that knowledge from employees,teams,and units in an organization is captured,remembered,stored,and shared with others.

Accepted Answer

A) True 
 B)False

Question 10

Judy has just begun as a volunteer in the local library.Her first task is to shelve books in the non-fiction section.First,the head librarian,Colette,shows her the how the numbering sequences work in the Dewey Decimal System.Then,Judy is sent with 10 books to shelve from all over the non-fiction section.Colette watches silently as Judy shelves each book,then she discusses with Judy any mistakes she has made.Which component identified by PDI is Judy undergoing in this shelving process?

Accepted Answer

A) Insight 
B) Motivation 
C) New Skills and Knowledge 
D) Real-World Practice 
E) Accountability

Question 11

Many organizations help their customers train their workforces because:

Accepted Answer

A) it meets the special customer needs 
B) it ensures capabilities of specialized products are fully utilized and recognized 
C) it can be a source of extra revenue 
D) it ensures customers get the full benefits of the company's equipment 
E) All of the above are reasons.

Question 12

Attitude surveys are used to determine employees' own assessment of what they feel are their personal deficiencies.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements about self-assessed training needs is true?

Accepted Answer

A) Employee self-assessment of training can occur through use of surveys. 
B) Self-assessment assumes that employees are aware of their weaknesses and performance deficiencies. 
C) Self-assessed training needs is growing in popularity. 
D) Self-assessment includes self-nomination for training opportunities. 
E) All of the above statements about self-assessed training needs are truE.

Question 14

Employment commitment:

Accepted Answer

A) cannot be created,but must be allowed to develop over time 
B) can be created by intensive socialization and training 
C) is never permanent 
D) lasts only as long as the employee gets to perform in a way that is comfortable for him or her 
E) is desirable but not achievable

Question 15

There is no real way to train high-level executives who hold visible and somewhat unique jobs.

Accepted Answer

A) True 
 B)False

Question 16

As an HR manager for a large national bookstore chain,you have received complaints from some of the employees in your flagship store,which has 27 staff members.Apparently,several lesbian and gay employees brought their significant others to the staff family picnic.This triggered arguments,animosities and inappropriate behaviors at the store,despite the store manager's best efforts.You decide to use cultural awareness training.Which of the following statements is true?

Accepted Answer

A) Cultural awareness training is inappropriate because gender issues are not cultural issues. 
B) The store manager should conduct sexual harassment and diversity training. 
C) A consultant should be brought in to do team building instead. 
D) Cultural awareness training alone is probably not going to solve the problem. 
E) None of the above is truE.

Question 17

Even though the instructions for mixing paint colors were quite clear,the supervisor who was training the new hardware store clerk had her watch an actual demonstration of the mixing of a can of Desert Rose and a can of Newport Blue paint.The trainer used _____ to set the stage for learning.

Accepted Answer

A) shaping 
B) enactive mastery 
C) knowledge management 
D) behavior modeling 
E) task segmentation

Question 18

Which of the following statements about off the job site training is true?

Accepted Answer

A) Simulation exercises are useful for developing human relation skills. 
B) Role-playing exercises are useful for developing conceptual or technical skills. 
C) Assessment center training transfers to the workplace without intervention by the trainers. 
D) The lecture method does not easily permit individualized training. 
E) Role-playing places no responsibility on the trainee for the success of the exercisE.

Question 19

Together,job analysis and competency modeling establish the tasks performed in a job and the competencies required for effective job performance.

Accepted Answer

A) True 
 B)False

Question 20

Employers usually evaluate the effectiveness of their training and development efforts by assessing only short-term effects.

Accepted Answer

A) True 
 B)False

Exam 8: Training and Developing a Competitive Workforce

List the three types of locations for training activities.

During the recent workshop Martin attended,he practiced learning how to talk to his co-workers,how to listen to what they are saying,and how to read their nonverbal communication.This workshop was designed to produce:

In the feature "Managing Globalization: PriceWaterhouseCoopers",Tahir Ayub's Namibian assignment

Lee wants to be a market researcher.In order to learn more about the job,he has accepted an internship for next semester at a marketing research firm.Which of the following statements describes why the organization would be willing to use the internship program as one of its training activities?

Training at the work site but not on the job is appropriate for required afterhours programs and for programs in which contact needs to be maintained with work units but OJT would be too distracting or harmful.

What kind of knowledge is built by orientation programs?

What kind of knowledge is acquired by an employee who repeatedly practices repairing copy machines?

Knowledge management is about making sure that knowledge from employees,teams,and units in an organization is captured,remembered,stored,and shared with others.

Many organizations help their customers train their workforces because:

Attitude surveys are used to determine employees' own assessment of what they feel are their personal deficiencies.

Which of the following statements about self-assessed training needs is true?

Employment commitment:

There is no real way to train high-level executives who hold visible and somewhat unique jobs.

Even though the instructions for mixing paint colors were quite clear,the supervisor who was training the new hardware store clerk had her watch an actual demonstration of the mixing of a can of Desert Rose and a can of Newport Blue paint.The trainer used _____ to set the stage for learning.

Which of the following statements about off the job site training is true?

Together,job analysis and competency modeling establish the tasks performed in a job and the competencies required for effective job performance.

Employers usually evaluate the effectiveness of their training and development efforts by assessing only short-term effects.