Multiple Choice
Colin has been directed by his boss to determine if the company is meeting customers' service quality expectations.One of Colin's problems is that services are __________,making evaluation of service quality difficult.
A) quantifiable
B) substantial
C) unequally distributed
D) intangible
E) inconsequential to customers
Correct Answer:
Verified
Correct Answer:
Verified
Q6: The Crystal Beach Resort has a five-star
Q9: Hilton Hotels trains its front desk employees
Q10: The customers at Marielle's coffee shop want
Q15: Students regularly seek out Professor Guillory to
Q16: When marketers state that services are _,
Q16: Yolanda manages a Best Sleep Inn along
Q22: One afternoon, the clerk at the customer
Q95: If a firm promises more than it
Q117: What does it mean to say that
Q126: Today, almost every sales rep can immediately