One Afternoon, the Clerk at the Customer Service Desk of a Large

Multiple Choice

One afternoon, the clerk at the customer service desk of a large retail store got bored and started stating different return policies to each customer. Customers waiting in line and overhearing the different policies would probably feel that the store's handling of returns lacked

A) procedural fairness.
B) variability.
C) organizational fairness.
D) intangibility.
E) explanatory fairness.