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Gerald's Tire Service Provides Each Employee with a Clean,sharp-Looking Uniform

Question 38

Multiple Choice

Gerald's Tire Service provides each employee with a clean,sharp-looking uniform.It also instructs employees to put all tools back where they belong and keep the work area clean and uncluttered.Gerald's Tire Service emphasizes __________ in the five service quality dimensions.


A) assurance
B) reliability
C) tangibles
D) responsiveness
E) empathy

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