Idle Production Capacity Affects Service Delivery and Is Defined as

Multiple Choice

Idle production capacity affects service delivery and is defined as

A) a situation where the demand for a service exceeds the availability of service providers and as a result, no services can be offered.
B) when the manufacturing of a good is stopped due to poor customer service.
C) a situation where a service provider is available but there is no demand for the service.
D) integrating the service component of the marketing mix with efforts to influence consumer demand.
E) the reduced effectiveness of one service provider serving multiple clients at the same time.