The Education and Communication Approach to Overcoming Resistance to Change

Multiple Choice

The education and communication approach to overcoming resistance to change should be used when

A) there is a lack of information.
B) the initiators do not have all the information they need to make the change.
C) people are resisting because of adjustment problems.
D) someone will clearly lose out in the change, and that person has considerable power to resist.
E) speed is essential and the initiators have considerable power.