Orna Is a Restaurant Manager

Multiple Choice

Orna is a restaurant manager.She is helping a server who has a difficult guest.Everything is wrong-the water,the menu,the food,the service.Orna knows that this customer is always unhappy and delights in picking on the server. Orna bluntly tells the server that she needs to learn better conflict handling skills.But then,Orna goes over to the customer,who begins to argue with her.So she tells the customer to leave and not bother coming back.This best represents the _________ conflict handling style.

A) dominating
B) avoiding
C) obliging
D) compromising
E) integrating