Norm and Quinn Have Been Arguing Over Role Responsibilities

Multiple Choice

Norm and Quinn have been arguing over role responsibilities.The atmosphere in their small office is increasingly negative and tense.Petra,a manager from another department,informally urges them to deal directly with each other in a positive and constructive manner.This easy form of ADR is

A) ombudsmanship.
B) facilitation.
C) peer review.
D) mediation.
E) arbitration.