Two Senior Employees,Wanda and Tom,are Experiencing Conflict

Essay

Two senior employees,Wanda and Tom,are experiencing conflict.There had been a change to the senior management structure,and Wanda has been named CEO.Tom felt that his role,contributions,and status has been minimized.Wanda believes that they are each being used for their best skills and experience.Talk between them is defensive and unproductive.The conflict between them was beginning to impact on their relationship and trust was breaking down due to incorrect assumptions being made about each other's feelings and intentions.There was a real risk of loss of key expertise to the company if the conflict could not be resolved.
Define "personality conflict." How would you deal with this situation?