Question 1

Roberto is meeting with Professor Plum in his office during advising hours.As Roberto is describing the problems he is having in his accounting course,Professor Plum is checking his e-mail.Professor Plum is exhibiting the ________ style of listening.

Accepted Answer

A)   active
B)   involved
C)   passive
D)   detached
E)   motivated D

Question 2

Juan accepts a position with Circumnavigator,a talent search company.In his sales role,he will need to present the company's services to potential clients.Juan is confident that he can create a multimedia strategy,but he is not comfortable with his presentation skills.His manager suggests that he attend a TED talk.escribe the TED five-step protocol for effective presentations.How can this help Juan?

Accepted Answer

The people that organize the TED (Technology,Education,Design)talks have a five-step protocol that they use with many of their presenters to help them deliver presentations with impact.The TED five-step protocol for effective presentations is
1.Frame your story.
2.Plan your delivery.
3.Develop your stage presence.
4.Plan your multimedia.
5.Put it together.
In Juan's case,steps 1,2,and 3 will probably be most helpful.

Question 3

The four factors of media richness include Feedback,channel,type,and language source.

Accepted Answer

A) True 
 B)False  True

Question 4

Language source ranges from natural body language and speech to numbers contained in a financial statement.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements about the use of e-mail is ?

Accepted Answer

A)   It hinders effective teamwork.
B)   It can contribute to information overload.
C)   It can distract people from their work responsibilities.
D)   It increases employees' flexibility.
E)   It reduces cost of distributing information.

Question 6

What is defensiveness in communication? Why is this concept important for managers to understand? Give three antecedents of defensiveness and three antecedents of nondefensiveness.Provide an example of each.

Accepted Answer

The answer of What is defensiveness in communication? Why is...

Question 7

Neil is attending a job fair.He knows that there is a lot of competition for these positions and wants to stand out.Neil practices his greeting and "elevator" pitch in front of a mirror.He brings copies of his résumé and business cards.On each card,he notes his blog site address.On the blog,he has comments on several recent articles about new technologies in this field.Neil is maximizing

Accepted Answer

A)   media richness.
B)   media noise.
C)   media expense.
D)   media exposure.
E)   media competence.

Question 8

Most people are scared to correct their boss or offer advice.They are afraid they will be punished or,at the very least,ignored.Discuss how a person should approach giving Feedback to or coaching his or her manager.

Accepted Answer

The answer of Most people are scared to correct their...

Question 9

Draw the model of the communication process in action,including all steps of the process.Briefly explain each step.Develop an example from your own life to illustrate each step.

Accepted Answer

The answer of Draw the model of the communication process...

Question 10

All communication involves a sender,message,and receiver.

Accepted Answer

A) True 
 B)False

Question 11

Manash pays attention in his management class,where the professor has entertaining,interesting visual aids.At times,he makes good eye contact with the professor,and occasionally raises his hand to ask questions.On other days,he is quiet and his eyes are on his notebook.He is exhibiting the ________ style of listening.

Accepted Answer

A)   active
B)   involved
C)   passive
D)   detached
E)   motivated

Question 12

Younger employees also are more likely to use the Internet and social media to accomplish their tasks.This is an example of the ___________ that represent the key issue when considering communication across generations.

Accepted Answer

A)   expectations and norms
B)   rules and regulations
C)   corporate policies and procedures
D)   FCC laws
E)   statements by management

Question 13

"Your assignments are always late" is an example of good Feedback.

Accepted Answer

A) True 
 B)False

Question 14

______ is the richest form of communication.

Accepted Answer

A)   E-mail
B)   Twitter
C)   Phone conversations
D)   Face-to-face exchanges
E)   Newsletters

Question 15

Silvio is a member of the student ethics committee.In meetings,he sometimes appears to be paying attention,but at other times does not appear to be tracking the conversations.He rarely contributes to the discussions.He is exhibiting the __________ style of listening.

Accepted Answer

A)   active
B)   involved
C)   passive
D)   detached
E)   motivated

Question 16

Social media benefits for employers include all the following

Accepted Answer

A)   expand boundaries.
B)   minimize cyberloafing.
C)   collaborate outside the organization.
D)   connect in real time over distance.
E)   collaborate within the organization.

Question 17

Which of the following is not a step of the TED protocol for effective presentations?

Accepted Answer

A)   Frame your story.
B)   Plan your delivery.
C)   Plan your multimedia.
D)   Develop your stage presence.
E)   Control your stress.

Question 18

_________ are discussions between two or more people where the stakes are high,opinions vary,and emotions run strong.

Accepted Answer

A)   Critical incidents
B)   Crucial conversations
C)   Defensive communications
D)   TED presentations
E)   Social dilemmas

Question 19

In the TED five-step protocol for effective presentations,TED stands for

Accepted Answer

A)   Technology, Education, Delivery.
B)   Technology, Education, Design.
C)   Teaching, Education, Development.
D)   Technique, Effort, Delivery.
E)   Technique, Education, Development.

Question 20

To manage e-mail effectively,an employee should

Accepted Answer

A)   assume your work e-mail is private.
B)   use e-mail for volatile, complex issues.
C)   use all capital letters to stress your points.
D)   respond immediately to nasty e-mails.
E)   use a spell checker.

Exam 9: Communication in the Digital Age

Roberto is meeting with Professor Plum in his office during advising hours.As Roberto is describing the problems he is having in his accounting course,Professor Plum is checking his e-mail.Professor Plum is exhibiting the ________ style of listening.

The four factors of media richness include Feedback,channel,type,and language source.

Language source ranges from natural body language and speech to numbers contained in a financial statement.

Which of the following statements about the use of e-mail is ?

What is defensiveness in communication? Why is this concept important for managers to understand? Give three antecedents of defensiveness and three antecedents of nondefensiveness.Provide an example of each.

Most people are scared to correct their boss or offer advice.They are afraid they will be punished or,at the very least,ignored.Discuss how a person should approach giving Feedback to or coaching his or her manager.

Draw the model of the communication process in action,including all steps of the process.Briefly explain each step.Develop an example from your own life to illustrate each step.

All communication involves a sender,message,and receiver.

Younger employees also are more likely to use the Internet and social media to accomplish their tasks.This is an example of the ___________ that represent the key issue when considering communication across generations.

"Your assignments are always late" is an example of good Feedback.

______ is the richest form of communication.

Silvio is a member of the student ethics committee.In meetings,he sometimes appears to be paying attention,but at other times does not appear to be tracking the conversations.He rarely contributes to the discussions.He is exhibiting the __________ style of listening.

Social media benefits for employers include all the following

Which of the following is not a step of the TED protocol for effective presentations?

_________ are discussions between two or more people where the stakes are high,opinions vary,and emotions run strong.

In the TED five-step protocol for effective presentations,TED stands for

To manage e-mail effectively,an employee should