Multiple Choice
When Reba ordered her new side-by-side refrigerator,she expected the people who delivered it to carry it into her kitchen and to connect her ice maker.A __________ occurred when the delivery truck driver left the refrigerator in her front yard.
A) knowledge gap
B) communication gap
C) standards gap
D) delivery gap
E) retail gap
Correct Answer:
Verified
Correct Answer:
Verified
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