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    Retailing Management Study Set 2
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    Exam 14: Building Customer Loyalty: Customer Relationship Management and Service Strategies
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    How Do Catalogue Retailers and Direct Marketers Segment Customers
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How Do Catalogue Retailers and Direct Marketers Segment Customers

Question 124

Question 124

Multiple Choice

How do catalogue retailers and direct marketers segment customers?


A) They use an RFM analysis
B) They use the 80-20 rule
C) They use the customer pyramid
D) They use customer frequency analysis
E) They use the CRM programs

Correct Answer:

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