Multiple Choice
Which of the following is not one of the gaps that are a component of the service gap?
A) communication gap
B) standards gap
C) performance gap
D) knowledge gap
E) delivery gap
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q27: Customer satisfaction is affected by the amount
Q28: What is the 80-20 rule?
Q29: Canada's new Privacy Act changes the way
Q30: Milton loves books and often shops at
Q32: Developing retail programs for small groups or
Q33: Retailers can reduce the knowledge gap by:<br>A)
Q34: Tabi has information about a customer that
Q35: Why is constructing a customer database potentially
Q36: Since Jill had the opportunity to utilize
Q42: How can retailers reduce the knowledge gap?