Customer Satisfaction Is Affected by the Amount of Time It

Multiple Choice

Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.Retailers can minimize this time by:

A) increasing the number of people the customer deals with so the customer can see how the retailer really cares about revolving his or her complaints
B) delegating all handling of complaints to store managers only
C) providing customers with clear and precise instructions
D) using company jargon when dealing with customers so customers can learn about the products that are offered
E) doing all of these