Multiple Choice
Which of the following is a good rule for listening to complaints?
A) Always offer a refund
B) Interrupt complaints when you think the customer is repeating herself
C) Allow the customer to complain if she feels she has not been treated properly
D) An apology from the retailer is all that is necessary
E) Offer store credit to increase recovery satisfaction
Correct Answer:
Verified
Correct Answer:
Verified
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