Jessica George Has Been a Loyal Customer of the International

Multiple Choice

Jessica George has been a loyal customer of the International Bank of Japan for over ten years now.Over the years,she has never faced any major problem with the bank.However,when she applied for a house loan recently,her request got rejected.Which of the following is most likely to be a psychological reactance by George toward the bank?

A) Recommending the bank's customer service to a friend
B) Opening a current account there to help grow her money better
C) Closing her current account and switching to another bank
D) Opting for Internet banking to keep track of her expenses
E) Discussing with the loan manager why her application was rejected