Which of the Following Is True of Claims in a Business

Multiple Choice

Which of the following is true of claims in a business communication?

A) They should always be conveyed through a paper trail instead of a phone call.
B) They should invariably start with a buffer to ensure they are seen as a strong claim.
C) They should include supporting facts such as what went wrong and the extent of damage.
D) They should be free from identifiers because they tend to cloud a reader's judgment.
E) They should ambiguously project the problem at the end of a message.