Question 1

Blogs allow users within an organization to build stronger relationships by chatting online and adding each other to their friend's list.

Accepted Answer

A) True 
 B)False

Question 2

Ally Fisher works as communications executive at a non-governmental child right organization.She has finished compiling the annual report for the current year and now needs to send it out to all the campaign managers in the organization.Which of the following would be the most appropriate subject line to send out the report?

Accepted Answer

A)  Annual Report for your reference 
B)  Annual Report for the current year 
C)  Objectives, Milestones and Lessons learned in 2011 
D)  2011 Annual Report 
E)  Details of our Annual Campaigns

Question 3

What are some factors which will help one's e-mail be read?

Accepted Answer

The answer of What are some factors which will help...

Question 4

A message requires benefits when presenting only factual information.

Accepted Answer

A) True 
 B)False

Question 5

The project managers at Carbon Footprint,an environmental organization,are meeting to decide on a kind of social media which will help them track the progress of different ongoing projects and monitor the tasks undertaken by campaigners.They need a social media which is internal so that privacy of their campaigning strategies remains within their organization.Which of the following would best serve the project managers' purpose?

Accepted Answer

A)  LinkedIn 
B)  Wikis 
C)  E-mail 
D)  Xing 
E)  Yammer

Question 6

In a summary of a conversation for internal use,one should identify the people who were present,the topic of discussion,decisions made,and who will be undertaking which tasks.

Accepted Answer

A) True 
 B)False

Question 7

Face-to-face visits are a good choice when discretion is vital and one does not want to leave a paper trail.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is true of text messaging?

Accepted Answer

A)  It can be used with discretion because it does not leave a paper trail. 
B)  It generally takes a long amount of time to be answered or replied to. 
C)  It is appropriate for communicating socially but has no place in business. 
D)  It is apt for short messages since they are less intrusive than phone calls. 
E)  It is ideal for critical issues in a business which involve negotiations.

Question 9

Which of the following would be classified as an informative message?

Accepted Answer

A)  Denying an increase in credit limit by a bank to a customer 
B)  Informing a student that an application to the college has been rejected 
C)  Minutes of a meeting being distributed to all members of the meeting 
D)  A letter to an employer informing that he/she has accepted another job offer 
E)  An announcement to a customer that the payment date for a policy has lapsed

Question 10

How do videoconferences help enhance business communication?

Accepted Answer

The answer of How do videoconferences help enhance business communication?...

Question 11

April Hayes needs to schedule a meeting for her manager,Raymond Owens with an important business client.She received an e-mail in the morning from the client's assistant stating that 11 a.m.on Tuesday suits well for the client.Now,she needs to confirm the meeting at the earliest by checking if the time works well for Raymond Owens as well.Which of the following would be the best mode of communication for Hayes?

Accepted Answer

A)  E-mail 
B)  Blog 
C)  Phone 
D)  Videoconference 
E)  Wiki

Question 12

What are some precautions to be taken while using humor in a message?

Accepted Answer

The answer of What are some precautions to be taken...

Question 13

Informative and positive messages include acceptances; positive answers to requests; and information about procedures,products,or services.

Accepted Answer

A) True 
 B)False

Question 14

Monica Hunter is an executive assistant at a campaigning organization and needs to organize an important project meeting in the upcoming week.Though she has made all arrangements much ahead of time,the project manager needs to travel out of town on the day of the scheduled meeting.She needs to find a way to still organize the meeting with active participation of all members including the project manager.Which of the following communication hardware would help Hunter arrange this meeting?

Accepted Answer

A)  Smartphone 
B)  MP3 player 
C)  Videoconference 
D)  Portable media player 
E)  iPod

Question 15

Which of the following can be best communicated through an e-mail?

Accepted Answer

A)  Irony and sarcasm 
B)  Negative critiques 
C)  Routines activities 
D)  Nonverbal cues 
E)  Bad news

Question 16

Which of the following tasks can be undertaken by a portable media player?

Accepted Answer

A)  Broadcast streaming video 
B)  Access blogs and websites 
C)  Videoconference 
D)  Complete a time sheet 
E)  Make telephone calls

Question 17

Telepresence is a low-cost alternative for videoconferencing and allows employees to connect and collaborate remotely with web cameras that are standard on many newer laptops or tablets.

Accepted Answer

A) True 
 B)False

Question 18

Karen Reeves is working on a project with her colleague,Jonathan Hoffman and needs to communicate with him regularly throughout the day to coordinate activities for upcoming projects.She needs a communication medium which can help her convey short messages conveniently without wasting time.What common media should Reeves use and how would it help her in communicating efficiently with Hoffman?

Accepted Answer

The answer of Karen Reeves is working on a project...

Question 19

_____ is a social networking tool where users create a profile,chat,and share interests with other users.

Accepted Answer

A)  Blog 
B)  Wikis 
C)  Facebook 
D)  Twitter 
E)  Xing

Question 20

In order to summarize a document,one should start with supporting evidence or details of a message.

Accepted Answer

A) True 
 B)False

Exam 9: Sharing Informative and Positive Messages With Appropriate Technology

Blogs allow users within an organization to build stronger relationships by chatting online and adding each other to their friend's list.

What are some factors which will help one's e-mail be read?

A message requires benefits when presenting only factual information.

In a summary of a conversation for internal use,one should identify the people who were present,the topic of discussion,decisions made,and who will be undertaking which tasks.

Face-to-face visits are a good choice when discretion is vital and one does not want to leave a paper trail.

Which of the following is true of text messaging?

Which of the following would be classified as an informative message?

How do videoconferences help enhance business communication?

What are some precautions to be taken while using humor in a message?

Informative and positive messages include acceptances; positive answers to requests; and information about procedures,products,or services.

Which of the following can be best communicated through an e-mail?

Which of the following tasks can be undertaken by a portable media player?

Telepresence is a low-cost alternative for videoconferencing and allows employees to connect and collaborate remotely with web cameras that are standard on many newer laptops or tablets.

_____ is a social networking tool where users create a profile,chat,and share interests with other users.

In order to summarize a document,one should start with supporting evidence or details of a message.