Jonathan Mill Works as a Guest Relations Executive at a Five

Multiple Choice

Jonathan Mill works as a guest relations executive at a five star property,Le Gardenia.He is welcoming a new guest,Mr.Jordan Burns at the hotel today.On interacting with him,he finds that the guest is warm,friendly,and communicates his presence through non-verbal communication.Which of the following is Burns most likely doing?

A) Sharing humorous anecdotes of his other hotel experiences
B) Saying how much he likes the décor and location of the hotel
C) Making an effort to learn more about Mill to build a personal rapport
D) Making eye contact and smiling when Mill talks
E) Narrating interesting work related stories to Mill