Which of the Following Strategies Should Be Adopted for Successfully

Multiple Choice

Which of the following strategies should be adopted for successfully providing effective customer service over the telephone?

A) Address customers using their first name irrespective of their consent.
B) Always ask open-end questions to clarify or verify information.
C) Always answer a phone call by the third or fourth ring.
D) Multi-task while attending to customers on the telephone in order to save time.