James,a Sales Executive at Shop Stop,an Apparel Store Encounters a German

Multiple Choice

James,a sales executive at Shop Stop,an apparel store encounters a German customer who is not familiar with English.The customer tries to communicate his requirements to James who tries to interpret what the customer expects.After interpreting the customer's needs,James seeks clarity to help understand the customer better.James is ____.

A) adopting a flippant approach
B) paraphrasing the customer's message
C) using closed-end questions
D) pretending to address the customer's needs