Multiple Choice
Which of the following guidelines should customer service professionals follow to meet the expectations of customers?
A) Service professionals should always use "they" language when dealing with customers.
B) Service professionals should involve customers in situations that are out of their control.
C) Service professionals should strive to mask their feelings of anger, frustration, and pressure from customers.
D) Service professionals should focus on attracting new customers rather than trying to retain existing customers.
Correct Answer:
Verified
Correct Answer:
Verified
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