Question 1

Globalization and knowledge management have made ______ necessary for organizations to remain competitive.

Accepted Answer

A)  groupthink 
B)  virtual teams 
C)  command-and-control management 
D)  Delphi method 
E)  None of these is necessary as a result of globalization and knowledge management.

Question 2

Dependence on information technology and lack of co-location represent two factors that distinguish:

Accepted Answer

A)  employees with high collectivist values from employees with low collectivist values. 
B)  self-directed work teams from task forces. 
C)  virtual teams from conventional teams. 
D)  task forces from permanent teams. 
E)  managers from employees.

Question 3

Research indicates that trust in virtual teams tends to decrease rather than increase over time.

Accepted Answer

A) True 
 B)False

Question 4

Groupthink is caused by:

Accepted Answer

A)  team cohesiveness 
B)  an opinionated team leader 
C)  isolation of the team from outsiders 
D)  stress due to an external threat 
E)  All of these factors cause groupthink.

Question 5

One problem with team building is that:

Accepted Answer

A)  organizations rarely provide any team building to employees any more. 
B)  team building tends to slow down the team development process. 
C)  corporate leaders incorrectly assume team building is a broad-brush solution to team problems. 
D)  none of the known team building interventions has any effect on teams. 
E)  all of these are problems with team building.

Question 6

Group polarization is a condition in which team members cannot agree on a solution to a problem because some team members hold completely opposing views about the issue.

Accepted Answer

A) True 
 B)False

Question 7

Virtual teams operate best in tasks that require no interdependence among team members.

Accepted Answer

A) True 
 B)False

Question 8

Self-directed work teams tend to work better in cultures with low power distance.

Accepted Answer

A) True 
 B)False

Question 9

SDWTs are best suited to situations where:

Accepted Answer

A)  employees perform highly interdependent tasks. 
B)  management wants to closely monitor employee performance. 
C)  employees perform identical tasks. 
D)  employees do not get along with each other. 
E)  all of these conditions exist.

Question 10

The shift from production to knowledge-based work has resulted in fewer virtual teams than in the past.

Accepted Answer

A) True 
 B)False

Question 11

Virtual teams are typically more effective when their members:

Accepted Answer

A)  rely on a variety of communication media. 
B)  avoid using email or telephones to communicate. 
C)  agree during the team's formation to use only one communication medium, such as email or teleconferencing. 
D)  use web-based chat and message services rather than email or telephone conversations. 
E)  work alone rather than interact with each other during the project.

Question 12

Virtual teams are becoming increasingly common because of:

Accepted Answer

A)  globalization. 
B)  improvements in information technology. 
C)  the need to minimize silos of knowledge. 
D)  the shift from production-based to knowledge-based work. 
E)  all of these factors have increased the presence of virtual teams.

Question 13

Which of the following statements about the Delphi method is FALSE?

Accepted Answer

A)  The Delphi method allows dysfunctional conflict to emerge among team members. 
B)  The Delphi method is not an effective method for building team cohesiveness. 
C)  Delphi team members do not meet face-to-face. 
D)  The Delphi method tends to keep team members focused on the task. 
E)  Delphi team members do not usually know who owns each idea presented.

Question 14

Virtual teams are usually permanent functional groups that communicate mainly through weekly face-to-face meetings.

Accepted Answer

A) True 
 B)False

Question 15

Virtual team members are mutually accountable for achieving common goals associated with organizational objectives.

Accepted Answer

A) True 
 B)False

Question 16

Constructive conflict encourages participants to re-examine their assumptions and logic.

Accepted Answer

A) True 
 B)False

Question 17

The nominal group technique removes the problems of evaluation apprehension and production blocking.

Accepted Answer

A) True 
 B)False

Question 18

Which foundation of trust exists when an employee has negative expectations about the employer's intentions and believes the employer will adversely affect the employee's wellbeing?

Accepted Answer

A)  Knowledge-based 
B)  Identification-based 
C)  Predictable 
D)  Affective 
E)  None of these responses describes the foundation of trust described.

Question 19

Quokka Electronics has research and development operations in three locations across Canada.The company is planning to develop a new microprocessor,which involves exploring previously untested ideas and applying methods that have a high degree of complexity.This project would require a dozen researchers and technicians with diverse skills and knowledge and whose individual work would be highly interdependent with each other.Under these conditions,would you recommend a virtual team or a conventional face-to-face team? Justify your choice.

Accepted Answer

The answer of Quokka Electronics has research and development operations...

Question 20

Team building should be viewed as:

Accepted Answer

A)  a medical inoculation. 
B)  a quick jump-start to the team's development. 
C)  a necessary practice for selecting team leaders. 
D)  Team building should be viewed as all of these. 
E)  Team building should be viewed as none of these.

Exam 10: Developing High Performance Teams

Globalization and knowledge management have made ______ necessary for organizations to remain competitive.

Dependence on information technology and lack of co-location represent two factors that distinguish:

Research indicates that trust in virtual teams tends to decrease rather than increase over time.

Groupthink is caused by:

One problem with team building is that:

Group polarization is a condition in which team members cannot agree on a solution to a problem because some team members hold completely opposing views about the issue.

Virtual teams operate best in tasks that require no interdependence among team members.

Self-directed work teams tend to work better in cultures with low power distance.

SDWTs are best suited to situations where:

The shift from production to knowledge-based work has resulted in fewer virtual teams than in the past.

Virtual teams are typically more effective when their members:

Virtual teams are becoming increasingly common because of:

Which of the following statements about the Delphi method is FALSE?

Virtual teams are usually permanent functional groups that communicate mainly through weekly face-to-face meetings.

Virtual team members are mutually accountable for achieving common goals associated with organizational objectives.

Constructive conflict encourages participants to re-examine their assumptions and logic.

The nominal group technique removes the problems of evaluation apprehension and production blocking.

Which foundation of trust exists when an employee has negative expectations about the employer's intentions and believes the employer will adversely affect the employee's wellbeing?

Team building should be viewed as: