Question 1

Buffer stocks can help an organization respond quickly to increases in customer demand.

Accepted Answer

A) True 
 B)False

Question 2

The effect of introducing self-managed teams is often an increase in efficiency of 30 percent or more,and sometimes much more.

Accepted Answer

A) True 
 B)False

Question 3

The major advantage of total factor productivity is that each input is typically measured in the same units.

Accepted Answer

A) True 
 B)False

Question 4

A production system is the system that an organization uses to acquire inputs,convert inputs into outputs,and dispose of the outputs.

Accepted Answer

A) True 
 B)False

Question 5

Discuss the reasons why managers design production systems to be more responsive to customers.

Accepted Answer

The answer of Discuss the reasons why managers design production...

Question 6

Efficiency refers to goods and services that are reliable,dependable,and satisfying,and that do the job they were designed for.

Accepted Answer

A) True 
 B)False

Question 7

In the production process,a jet airplane assembly line would be an example of a _____________ layout.

Accepted Answer

A)  product 
B)  process 
C)  fixed-position 
D)  flexible manufacturing 
E)  hybrid

Question 8

A system that an organization uses to obtain inputs,convert them into outputs,and then dispose of these outputs is known as a(n):

Accepted Answer

A)  production system. 
B)  quality control management system. 
C)  reengineering system. 
D)  line management system. 
E)  JIT system.

Question 9

A technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time is ____________.

Accepted Answer

A)  customer relationship management 
B)  total quantity management 
C)  customer experience management 
D)  customer perception measurement 
E)  resource management

Question 10

The engineers at Compaq Computer redesigned the ProLinea desktop computer so that its assembly time was reduced from 20.9 minutes to 10.5 minutes.This was a significant:

Accepted Answer

A)  decrease in productivity. 
B)  increase in quality. 
C)  decrease in quality. 
D)  increase in efficiency. 
E)  decrease in total factor productivity.

Question 11

The outputs of an organization,divided by all of its inputs,is called its:

Accepted Answer

A)  total factor productivity. 
B)  total labor productivity. 
C)  partial productivity. 
D)  total capital productivity. 
E)  efficiency ratio.

Question 12

In a fixed-position production layout,each workstation is relatively self-contained.

Accepted Answer

A) True 
 B)False

Question 13

Total factor productivity equals _____________.

Accepted Answer

A)  raw materials divided by labor costs 
B)  all inputs divided by outputs 
C)  outputs divided by all inputs 
D)  outputs times all inputs 
E)  marketing costs divided by labor costs

Question 14

In a process layout,machines are organized so that each operation needed is performed at workstations arranged in a fixed sequence.

Accepted Answer

A) True 
 B)False

Question 15

What is process reengineering?

Accepted Answer

The answer of What is process reengineering?...

Question 16

In the production process,when the workers are stationary and a moving conveyor belt takes the product on to the next workstation so that it is assembled in a fixed sequence,this is known as:

Accepted Answer

A)  flexible manufacturing. 
B)  pull production. 
C)  mass production. 
D)  batch production. 
E)  lean manufacturing.

Question 17

The people in the best position to identify opportunities for improving efficiency are:

Accepted Answer

A)  top managers. 
B)  staff managers. 
C)  functional managers. 
D)  workers. 
E)  customers.

Question 18

Facilities layout is the operations management technique that pays minimal attention to design the machine-worker interface.

Accepted Answer

A) True 
 B)False

Question 19

The operations management technique that attempts to reduce the machine setup costs in the production system is ____________.

Accepted Answer

A)  a facilities layout 
B)  inventory management 
C)  quality circles 
D)  flexible manufacturing 
E)  JIT

Question 20

In measuring the total factor productivity of an organization,an example of a measure of the amount of energy consumed in output production is the number of ____________.

Accepted Answer

A)  tons of iron ore required to make one ton of steel 
B)  units produced 
C)  hours worked 
D)  kilowatt-hours consumed 
E)  employees required

Exam 14: Operations Management: Managing Vital Operations and Processes

Buffer stocks can help an organization respond quickly to increases in customer demand.

The effect of introducing self-managed teams is often an increase in efficiency of 30 percent or more,and sometimes much more.

The major advantage of total factor productivity is that each input is typically measured in the same units.

A production system is the system that an organization uses to acquire inputs,convert inputs into outputs,and dispose of the outputs.

Discuss the reasons why managers design production systems to be more responsive to customers.

Efficiency refers to goods and services that are reliable,dependable,and satisfying,and that do the job they were designed for.

In the production process,a jet airplane assembly line would be an example of a _____________ layout.

A system that an organization uses to obtain inputs,convert them into outputs,and then dispose of these outputs is known as a(n) :

A technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time is ____________.

The engineers at Compaq Computer redesigned the ProLinea desktop computer so that its assembly time was reduced from 20.9 minutes to 10.5 minutes.This was a significant:

The outputs of an organization,divided by all of its inputs,is called its:

In a fixed-position production layout,each workstation is relatively self-contained.

Total factor productivity equals _____________.

In a process layout,machines are organized so that each operation needed is performed at workstations arranged in a fixed sequence.

What is process reengineering?

In the production process,when the workers are stationary and a moving conveyor belt takes the product on to the next workstation so that it is assembled in a fixed sequence,this is known as:

The people in the best position to identify opportunities for improving efficiency are:

Facilities layout is the operations management technique that pays minimal attention to design the machine-worker interface.

The operations management technique that attempts to reduce the machine setup costs in the production system is ____________.

In measuring the total factor productivity of an organization,an example of a measure of the amount of energy consumed in output production is the number of ____________.