Multiple Choice
One reason for Southwest's success is that it has pursued strategies that produce services that are:
A) Complex and require extensive employee training.
B) Universally accepted among all airlines in operation.
C) Uniquely tailored to satisfy the demands of its customers.
D) Continually in need of updating and upgrading.
E) Southwest's success has nothing to do with their strategies.
Correct Answer:
Verified
Correct Answer:
Verified
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