Question 1

Pradeep is unhappy about his work and his supervisor,so he has started to pay less attention to the quality of his work.He also arrives late for work and generally puts less effort into his work.This information suggests that Pradeep's main reaction to job dissatisfaction is:

Accepted Answer

A)  Exit 
B)  Voice 
C)  Commitment 
D)  Neglect

Question 2

In the model of emotions,attitudes and behaviour,feelings are directly influenced by:

Accepted Answer

A)  Behavioural intentions 
B)  Emotions 
C)  Beliefs 
D)  Emotions and beliefs

Question 3

Everyone needs some level of stress to survive.

Accepted Answer

A) True 
 B)False

Question 4

People are aware of most emotions they experience.

Accepted Answer

A) True 
 B)False

Question 5

Attitudes are judgments,whereas emotions are:

Accepted Answer

A)  Experiences 
B)  Beliefs 
C)  Emotional processes 
D)  Assessed feelings

Question 6

How does the EVLN model help an organisation with an employee's response to dissatisfaction?

Accepted Answer

The answer of How does the EVLN model help an...

Question 7

Employees are more likely to experience stress when they lack control over their work activities.

Accepted Answer

A) True 
 B)False

Question 8

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Accepted Answer

A) True 
 B)False

Question 9

Emotional dissonance is:

Accepted Answer

A)  The emotion people experience when they are dissatisfied with their pay cheque 
B)  A significant cause of stress and job burnout 
C)  Present whenever emotional labour is not required in the job 
D)  The main source of ethical conduct in organisational settings

Question 10

Emotions are communications to ourselves and put us in a state of readiness.

Accepted Answer

A) True 
 B)False

Question 11

Employees minimise the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting),rather than displaying emotions contrary to their true emotions (surface acting).

Accepted Answer

A) True 
 B)False

Question 12

Emotions have what effect on us?

Accepted Answer

A)  They make us aware of events that possibly affect our important goals 
B)  They put us into a state of readiness 
C)  They provide a communication to ourselves about the presence of relevant events in the external environment 
D)  All of the options listed here are correct

Question 13

An employee has high calculative commitment when he or she says:

Accepted Answer

A)  'I hate this place but can't afford to quit' 
B)  'I love this place' 
C)  'I will see what I can do' 
D)  'I am committed to the job'

Question 14

Employees experience more continuance commitment when the organisation provides opportunities for employee involvement.

Accepted Answer

A) True 
 B)False

Question 15

Employees in some countries report lower levels of job satisfaction partly because cultural norms cause them to subdue their true opinions.

Accepted Answer

A) True 
 B)False

Question 16

Employees tend to have higher organisational commitment when their personal values differ from the company's values.

Accepted Answer

A) True 
 B)False

Question 17

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.

Accepted Answer

The answer of Three employees believe that their pay is...

Question 18

Stress is a psychological and physiological adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements about job satisfaction is TRUE?

Accepted Answer

A)  Job satisfaction refers to the emotional experiences that people have at work 
B)  Surveys over the past decade have reported that the large majority of Australians are dissatisfied with their jobs 
C)  Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job 
D)  Job satisfaction is usually defined as the employee's emotional attachment to,identification with,and involvement in a particular organisation

Question 20

Give two reasons why employee involvement tends to increase organisational commitment.

Accepted Answer

The answer of Give two reasons why employee involvement tends...

Exam 4: Workplace Emotions, Attitudes and Stress

Pradeep is unhappy about his work and his supervisor,so he has started to pay less attention to the quality of his work.He also arrives late for work and generally puts less effort into his work.This information suggests that Pradeep's main reaction to job dissatisfaction is:

In the model of emotions,attitudes and behaviour,feelings are directly influenced by:

Everyone needs some level of stress to survive.

People are aware of most emotions they experience.

Attitudes are judgments,whereas emotions are:

How does the EVLN model help an organisation with an employee's response to dissatisfaction?

Employees are more likely to experience stress when they lack control over their work activities.

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Emotional dissonance is:

Emotions are communications to ourselves and put us in a state of readiness.

Employees minimise the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting),rather than displaying emotions contrary to their true emotions (surface acting).

Emotions have what effect on us?

An employee has high calculative commitment when he or she says:

Employees experience more continuance commitment when the organisation provides opportunities for employee involvement.

Employees in some countries report lower levels of job satisfaction partly because cultural norms cause them to subdue their true opinions.

Employees tend to have higher organisational commitment when their personal values differ from the company's values.

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.

Stress is a psychological and physiological adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing.

Which of the following statements about job satisfaction is TRUE?

Give two reasons why employee involvement tends to increase organisational commitment.