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    Marketing The Core Study Set 3
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    Exam 9: Developing New Products and Services
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    Because Services Depend on the People Who Provide Them, the Quality
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Because Services Depend on the People Who Provide Them, the Quality

Question 109

Question 109

Multiple Choice

Because services depend on the people who provide them, the quality of a service is often


A) independent of managerial policies.
B) inconsistent.
C) inventoried.
D) tied to a product.
E) independent of the quality delivered.

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