Question 1

Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?

Accepted Answer

A)  E-HRM 
B)  Transaction processing 
C)  Expert systems 
D)  Outsourcing 
E)  Decision support systems

Question 2

An expert system is designed to recommend the same actions that a human expert would in a similar situation.

Accepted Answer

A) True 
 B)False

Question 3

In high-performance work systems,organizational structure promotes:

Accepted Answer

A)  cooperation. 
B)  learning. 
C)  continuous improvement. 
D)  cooperation,"learning," and "continuous improvement." 
E)  only "learning" and "continuous improvement."

Question 4

Turnover initiated by an employer is called voluntary turnover.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT a reason for failures associated with mergers and acquisitions?

Accepted Answer

A)  Top management conflict. 
B)  Combining strategic weaknesses rather than strategic strengths. 
C)  Failure to win employee support. 
D)  Involving HR from the start. 
E)  Loss of competitive position due to extended time to complete the deal.

Question 6

Engagement has both a(n)___________ and a(n)____________ component and is evidenced through employee behaviours.

Accepted Answer

A)  positive;negative 
B)  emotional;cognitive 
C)  engaging;disengaged 
D)  individual;team 
E)  appropriate;inappropriate

Question 7

New HR applications of technology continue to be introduced.Some of these technologies that have been widely adopted are transaction processing,decision support systems,and expert systems.Demonstrate your understanding of each of these technologies.

Accepted Answer

The answer of New HR applications of technology continue to...

Question 8

Which of the following is NOT a means to demonstrate corporate social responsibility?

Accepted Answer

A)  Sustainability and environmental stewardship. 
B)  Paying higher salaries than competitors. 
C)  Promoting volunteerism. 
D)  Providing meaningful work. 
E)  Having high ethical standards.

Question 9

At work,do you have the opportunity to do what you do best every day? is a question in a popular employee satisfaction survey (Gallup's Twelve Questions).

Accepted Answer

A) True 
 B)False

Question 10

One of the most popular ways to empower employees is to design work so that it can be performed on an individual basis.

Accepted Answer

A) True 
 B)False

Question 11

Turnover initiated by employees (when the organization would prefer to keep them)is called:

Accepted Answer

A)  involuntary turnover. 
B)  dissatisfaction turnover. 
C)  constructive turnover. 
D)  voluntary turnover. 
E)  severance.

Question 12

High-performance organizations need selection methods that concentrate exclusively on identifying technical skills like abilities to perform accounting and engineering tasks.

Accepted Answer

A) True 
 B)False

Question 13

The more socially and environmentally responsible a company is:

Accepted Answer

A)  the lower profits will be. 
B)  the lower the company's satisfaction scores will be. 
C)  the lower the company's employee engagement scores will be. 
D)  the lower the company's total shareholder returns will be. 
E)  the more attractive it becomes as an employer.

Question 14

What can organizations do to increase job satisfaction?

Accepted Answer

A)  Design complex,meaningful jobs 
B)  Help employees pursue goals 
C)  Set satisfactory pay levels 
D)  Hire employees predisposed to being satisfied 
E)  All of the choices are correct.

Question 15

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n):

Accepted Answer

A)  e-learning organization. 
B)  adaptive organization. 
C)  learning organization. 
D)  next-generation organization. 
E)  knowledge organization.

Question 16

What is the usual first step in a progressive discipline system?

Accepted Answer

A)  Termination 
B)  Temporary suspension 
C)  Official written warning 
D)  Verbal warning 
E)  Threat of a temporary suspension

Question 17

An official written warning is the usual first step in progressive discipline.

Accepted Answer

A) True 
 B)False

Question 18

Employee engagement refers to giving employees responsibility and authority to make decisions.

Accepted Answer

A) True 
 B)False

Question 19

A learning culture creates the conditions in which managers encourage flexibility and experimentation.

Accepted Answer

A) True 
 B)False

Question 20

All of the following costs are associated with involuntary turnover,EXCEPT:

Accepted Answer

A)  recruiting,selecting,and training replacements. 
B)  lost productivity. 
C)  lawsuits. 
D)  workplace violence. 
E)  higher profits.

Exam 11: Creating and Sustaining High-Performance Organizations

Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?

An expert system is designed to recommend the same actions that a human expert would in a similar situation.

In high-performance work systems,organizational structure promotes:

Turnover initiated by an employer is called voluntary turnover.

Which of the following is NOT a reason for failures associated with mergers and acquisitions?

Engagement has both a(n) _ and a(n) __ component and is evidenced through employee behaviours.

New HR applications of technology continue to be introduced.Some of these technologies that have been widely adopted are transaction processing,decision support systems,and expert systems.Demonstrate your understanding of each of these technologies.

Which of the following is NOT a means to demonstrate corporate social responsibility?

At work,do you have the opportunity to do what you do best every day? is a question in a popular employee satisfaction survey (Gallup's Twelve Questions).

One of the most popular ways to empower employees is to design work so that it can be performed on an individual basis.

Turnover initiated by employees (when the organization would prefer to keep them) is called:

High-performance organizations need selection methods that concentrate exclusively on identifying technical skills like abilities to perform accounting and engineering tasks.

The more socially and environmentally responsible a company is:

What can organizations do to increase job satisfaction?

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n) :

What is the usual first step in a progressive discipline system?

An official written warning is the usual first step in progressive discipline.

Employee engagement refers to giving employees responsibility and authority to make decisions.

A learning culture creates the conditions in which managers encourage flexibility and experimentation.

All of the following costs are associated with involuntary turnover,EXCEPT:

Exam 11: Creating and Sustaining High-Performance Organizations

Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?

An expert system is designed to recommend the same actions that a human expert would in a similar situation.

In high-performance work systems,organizational structure promotes:

Turnover initiated by an employer is called voluntary turnover.

Which of the following is NOT a reason for failures associated with mergers and acquisitions?

Engagement has both a(n) ___________ and a(n) ____________ component and is evidenced through employee behaviours.

New HR applications of technology continue to be introduced.Some of these technologies that have been widely adopted are transaction processing,decision support systems,and expert systems.Demonstrate your understanding of each of these technologies.

Which of the following is NOT a means to demonstrate corporate social responsibility?

At work,do you have the opportunity to do what you do best every day? is a question in a popular employee satisfaction survey (Gallup's Twelve Questions).

One of the most popular ways to empower employees is to design work so that it can be performed on an individual basis.

Turnover initiated by employees (when the organization would prefer to keep them) is called:

High-performance organizations need selection methods that concentrate exclusively on identifying technical skills like abilities to perform accounting and engineering tasks.

The more socially and environmentally responsible a company is:

What can organizations do to increase job satisfaction?

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n) :

What is the usual first step in a progressive discipline system?

An official written warning is the usual first step in progressive discipline.

Employee engagement refers to giving employees responsibility and authority to make decisions.

A learning culture creates the conditions in which managers encourage flexibility and experimentation.

All of the following costs are associated with involuntary turnover,EXCEPT:

Engagement has both a(n) _ and a(n) __ component and is evidenced through employee behaviours.