Multiple Choice
Intangibility means _________.
A) A service can not be seen, heard, tasted or felt by a customer
B) You can carry a service out with you from the retailer
C) You can not see the product or feel it
D) You can sense the service through the seven senses of the body
E) None of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q75: Most airlines will not let a customer
Q109: Paolo is the office manager for a
Q110: Jonquil has had a surge in customers
Q111: Ellie was explaining to her servers that
Q112: There is strong evidence that attention to
Q113: In the Service-Profit Chain customer satisfaction leads
Q114: A service is a product in a
Q116: When a service provider is willing and
Q118: José, an employee of a company which
Q119: Precise is a company that offers customer