Multiple Choice
When you check into Doubletree Hotels, you will find warm chocolate chip cookies in the lobby.This is a relatively inexpensive way conceived as _________ to make a memorable impact on weary travelers.
A) Tangible evidence
B) Surprised package
C) Event planning
D) Delightful surprises
E) None of the above
Correct Answer:

Verified
Correct Answer:
Verified
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