Multiple Choice
In services marketing there is a Gap Model of Service Quality.The Gap refers to __________.
A) Distance between the understanding of management and employees
B) Employees perception of the customer experience
C) Managements mismanagement of resources to achieve better service quality
D) Misunderstandings between the provider of the service and the customers experience of the service
E) None of the above
Correct Answer:
Verified
Correct Answer:
Verified
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