Question 1

The decision reached in a(n)_____ is binding upon both parties.

Accepted Answer

A)   peer review
B)   mediation
C)   open-door
D)   arbitration
E)   outplacement counseling D

Question 2

Open-door policy,and mediation are generally steps within:

Accepted Answer

A)   the strategy decision-making process.
B)   the alternative dispute resolution system.
C)   the collective bargaining system.
D)   the fair representation policy.
E)   the performance appraisal program. B

Question 3

The _____ type of alternate dispute resolution works only to the degree that employees trust management and managers who hear complaints listen and are able to act.

Accepted Answer

A)   employee carve-out
B)   behavioral modeling
C)   open-door policy
D)   fair representation
E)   peer review system C

Question 4

Employees can sue employers for wrongful discharge only if the employee was contracted under an employment-at-will.

Accepted Answer

A) True 
 B)False

Question 5

When in situations they dislike,employees with positive core self-evaluation tend to:

Accepted Answer

A)   experience high job dissatisfaction.
B)   blame other people for their problems.
C)   seek change in socially acceptable ways.
D)   act aggressively toward others.
E)   experience feelings of anger, guilt, and nervousness more than others.

Question 6

According to this principle of discipline,discipline should give clear warning and following up with consistent,objective,immediate consequences.Identify the principle.

Accepted Answer

A)   Per se rule
B)   Laissez faire rule
C)   Fundamental attribution rule
D)   Progressive discipline
E)   Hot-stove rule

Question 7

Outcome fairness involves the ends of a discipline process,while procedural and interactional justice focus on the means to those ends.

Accepted Answer

A) True 
 B)False

Question 8

The two primary sets of people in an organization who most affect job satisfaction are co-workers and customers.

Accepted Answer

A) True 
 B)False

Question 9

In terms of job dissatisfaction,an employee who calls in sick or arrives to work late is engaging in:

Accepted Answer

A)   behavior change.
B)   job coasting.
C)   physical job withdrawal.
D)   whistle-blowing.
E)   emotional withdrawal.

Question 10

Distinguish between involuntary and voluntary turnover,and give examples of each.

Accepted Answer

The answer of Distinguish between involuntary and voluntary turnover,and give...

Question 11

Marcus has just been discharged form his work after the company he was working for started downsizing.Confused about his state of joblessness,Marcus threatens to sue the company for reparations.Which of the following programs can help the company from facing such situations from exiting employees?

Accepted Answer

A)   Outplacement counseling
B)   Employee assistance program
C)   Benchmarking
D)   Progressive disciplining programs
E)   Expatriation

Question 12

People's perception of _____ is their judgment that fair methods were used to determine the consequences an employee receives.

Accepted Answer

A)   interactional justice
B)   expatriation
C)   outcome fairness
D)   procedural justice
E)   labor law posting

Question 13

In the role analysis technique,role occupant refers to:

Accepted Answer

A)   the person who is hiring the employee for a particular role in the organization.
B)   the employee who fills a role in the organization.
C)   the people who will directly interact with the employee filling a new role in the organization.
D)   the people who have written guidelines for a new role in the organization.
E)   the employees who are assigned the task to write expectations from a new role in the organization.

Question 14

When employees cannot work with management to make changes,they may engage in ____,taking their charges to the media in the hope that if the public learns about the situation,the organization will be forced to change.

Accepted Answer

A)   scapegoating
B)   progressive discipline
C)   class actions
D)   media manipulation
E)   whistle-blowing

Question 15

Personal dispositions do not play a role in creating job satisfaction.

Accepted Answer

A) True 
 B)False

Question 16

_____ means pervasive low levels of satisfaction with all aspects of life,compared with other people's feelings.

Accepted Answer

A)   Negative affectivity
B)   Outplacement
C)   Expatriation
D)   Systemic discrimination
E)   Cognitive withdrawal

Question 17

____ is a process for resolving disputes by taking them to a panel composed of representatives from the organization at the same levels as the people in the dispute.

Accepted Answer

A)   Outplacement counseling
B)   Mediation
C)   Carve-out
D)   Arbitration
E)   Peer review

Question 18

An employee refuses an employer's request to falsify the contents of a report to the EEOC.The employer subsequently discharges the worker for "not following orders." Identify the exception to the at-will-employment doctrine that the employee is like to choose when he/she files a wrongful discharge suit.

Accepted Answer

A)   Equal employment
B)   Public policy
C)   Implied contract
D)   Reverse discrimination
E)   Affirmative action

Question 19

As a predictor of job dissatisfaction,nothing surpasses:

Accepted Answer

A)   the nature of the task itself.
B)   the geographical location of the firm.
C)   negative affectivity.
D)   relationships with co-workers.
E)   negative self-evaluations.

Question 20

Under the Americans with Disabilities Act,an employer may need to grant a clinically depressed employee time off or a flexible schedule to accommodate treatment.

Accepted Answer

A) True 
 B)False

Exam 10: Separating and Retaining Employees

The decision reached in a(n) _____ is binding upon both parties.

Open-door policy,and mediation are generally steps within:

The _____ type of alternate dispute resolution works only to the degree that employees trust management and managers who hear complaints listen and are able to act.

Employees can sue employers for wrongful discharge only if the employee was contracted under an employment-at-will.

When in situations they dislike,employees with positive core self-evaluation tend to:

According to this principle of discipline,discipline should give clear warning and following up with consistent,objective,immediate consequences.Identify the principle.

Outcome fairness involves the ends of a discipline process,while procedural and interactional justice focus on the means to those ends.

The two primary sets of people in an organization who most affect job satisfaction are co-workers and customers.

In terms of job dissatisfaction,an employee who calls in sick or arrives to work late is engaging in:

Distinguish between involuntary and voluntary turnover,and give examples of each.

Marcus has just been discharged form his work after the company he was working for started downsizing.Confused about his state of joblessness,Marcus threatens to sue the company for reparations.Which of the following programs can help the company from facing such situations from exiting employees?

People's perception of _____ is their judgment that fair methods were used to determine the consequences an employee receives.

In the role analysis technique,role occupant refers to:

When employees cannot work with management to make changes,they may engage in ____,taking their charges to the media in the hope that if the public learns about the situation,the organization will be forced to change.

Personal dispositions do not play a role in creating job satisfaction.

_____ means pervasive low levels of satisfaction with all aspects of life,compared with other people's feelings.

____ is a process for resolving disputes by taking them to a panel composed of representatives from the organization at the same levels as the people in the dispute.

As a predictor of job dissatisfaction,nothing surpasses:

Under the Americans with Disabilities Act,an employer may need to grant a clinically depressed employee time off or a flexible schedule to accommodate treatment.