Question 1

The position/importance matrix is a method used to categorize stakeholders.Stakeholder who would support the organization's course of action and are important to the organization would be placed in the ________ category.

Accepted Answer

A)  low priority stakeholders 
B)  antagonistic stakeholders 
C)  supporter stakeholders 
D)  problematic stakeholders 
E)  None of the answers.

Question 2

Stakeholder salience may change by acquiring an attribute.

Accepted Answer

A) True 
 B)False

Question 3

Increasing the organization's environmental stability and enhancing control over changing circumstances are goals of collaboration.

Accepted Answer

A) True 
 B)False

Question 4

Telus Corporation announced in February 2007 that it has no plans to change its policy of supporting the download of pornography to cellular phones.Parents opposed to this policy,and are considered by the company to be very important stakeholders.They are also likely to form coalitions to gain further power.Parents are _________ stakeholders and a(n) _____________ strategy is appropriate.

Accepted Answer

A)  antagonistic; avoidance 
B)  problematic; defensive 
C)  antagonistic; defensive 
D)  problematic; avoidance 
E)  None of the answers.

Question 5

Indirect strategies,such as influence pathway,requires communication and cooperation of high degree between stakeholders,therefore they are difficult to sustain.

Accepted Answer

A) True 
 B)False

Question 6

Power can be used to influence another to act in ways other than they intended.

Accepted Answer

A) True 
 B)False

Question 7

Ahmed is assessing and managing stakeholder relationships regarding his company's planned change to their supply chain.He determines that the sales employees within his company are not a particularly powerful threat,but are not likely to cooperate with the planned change.This stakeholder group is considered marginal and should therefore be involved more fully in the decision-making.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following stakeholder types possesses two of the three attributes of power,legitimacy,and urgency?

Accepted Answer

A)  Dormant 
B)  Discretionary 
C)  Demanding 
D)  Definitive 
E)  Dominant

Question 9

Interpret the typology of influence strategies presented in Table 4.3 (Typology of Influence Strategies) of your textbook.

Accepted Answer

The answer of Interpret the typology of influence strategies presented...

Question 10

Matrix mapping is a technique of categorizing an organization's stakeholders by their influence according to two variables.

Accepted Answer

A) True 
 B)False

Question 11

NTM Corporation has assigned Robert to respond to environmental NGOs as a key stakeholder group.Robert considers environmentalism to be an inappropriate concern for business.For this reason,he will be an appropriate choice for this role.

Accepted Answer

A) True 
 B)False

Question 12

Portfolio analysis can be used to assess stakeholders.

Accepted Answer

A) True 
 B)False

Question 13

Social capital,in regards to stakeholder relationships,is

Accepted Answer

A)  Diagnosing the potential for cooperation that allows the organization to move beyond defensive and offensive strategies against a threat. 
B)  A technique of categorizing an organization's stakeholders by their influence according to two variables. 
C)  Any aspect of a corporation's organizational arrangements that creates value and facilitates the actions of stakeholders within and external to the corporation. 
D)  Networking between an organization and the stakeholders it influences to ensure a high interdependence. 
E)  None of the answers.

Question 14

A supplier only makes one product and sells it exclusively to one chemical manufacturing plant.Their relationship is an example of

Accepted Answer

A)  Indirect/usage (firm power). 
B)  Direct/usage (high interdependence). 
C)  Indirect/withholding (low interdependence). 
D)  Direct/withholding (stakeholder power). 
E)  Direct/usage (firm power)

Question 15

When considering the diagnostic typology of organizational stakeholders,the strategy for managing supportive stakeholders is to encourage the cooperative potential and not ignore them or take them for granted.

Accepted Answer

A) True 
 B)False

Question 16

Stakeholder attributes: power,legitimacy,and urgency,exist in an objective,steady state.

Accepted Answer

A) True 
 B)False

Question 17

Roberta is responsible for the firm's relationship with its suppliers.She is careful to ensure that they receive regular emails regarding product development and that they are invited to company sponsored events.Roberta's role is consistent with which level of Freeman's stakeholder relationship process?

Accepted Answer

A)  Process 
B)  Rational 
C)  Transactional 
D)  Stakeholder identification 
E)  None of the answers.

Question 18

The model of social capital and business value creation does not include:

Accepted Answer

A)  Mutual trust 
B)  Goodwill 
C)  Adhering to personal norms 
D)  Growth and development 
E)  Operational efficiency

Question 19

When considering the diagnostic typology of organizational stakeholders,the strategy for managing marginal stakeholders is to monitor them closely while recognizing that their interests are narrow and issue-specific.

Accepted Answer

A) True 
 B)False

Question 20

Ishmal determines that the company shareholders expect attention from the company,but their demands are not urgent.He also notes that they do have considerable power and a legitimate claim to have input.This stakeholder is a dependent stakeholder and therefore in the definitive stakeholder category.

Accepted Answer

A) True 
 B)False

Exam 4: Stakeholder and Issue Analysis

The position/importance matrix is a method used to categorize stakeholders.Stakeholder who would support the organization's course of action and are important to the organization would be placed in the ________ category.

Stakeholder salience may change by acquiring an attribute.

Increasing the organization's environmental stability and enhancing control over changing circumstances are goals of collaboration.

Indirect strategies,such as influence pathway,requires communication and cooperation of high degree between stakeholders,therefore they are difficult to sustain.

Power can be used to influence another to act in ways other than they intended.

Which of the following stakeholder types possesses two of the three attributes of power,legitimacy,and urgency?

Interpret the typology of influence strategies presented in Table 4.3 (Typology of Influence Strategies) of your textbook.

Matrix mapping is a technique of categorizing an organization's stakeholders by their influence according to two variables.

NTM Corporation has assigned Robert to respond to environmental NGOs as a key stakeholder group.Robert considers environmentalism to be an inappropriate concern for business.For this reason,he will be an appropriate choice for this role.

Portfolio analysis can be used to assess stakeholders.

Social capital,in regards to stakeholder relationships,is

A supplier only makes one product and sells it exclusively to one chemical manufacturing plant.Their relationship is an example of

When considering the diagnostic typology of organizational stakeholders,the strategy for managing supportive stakeholders is to encourage the cooperative potential and not ignore them or take them for granted.

Stakeholder attributes: power,legitimacy,and urgency,exist in an objective,steady state.

The model of social capital and business value creation does not include:

When considering the diagnostic typology of organizational stakeholders,the strategy for managing marginal stakeholders is to monitor them closely while recognizing that their interests are narrow and issue-specific.