Question 1

When the information is brief and well defined,which is the best data-gathering approach to use?

Accepted Answer

A) A questionnaire. 
B) An interview. 
C) Observation by the analyst. 
D) System documentation.

Question 2

All of the following are benefits of planning and managing systems development except

Accepted Answer

A) controlling costs. 
B) ensuring systems are consistent with organizational goals. 
C) guaranteeing that employees use the system. 
D) aids in keeping the organization abreast of technological change.

Question 3

An information system used by an furniture maker took 48 hours to process an order received over the internet.After upgrading the system,processing time was reduced to sixty seconds.This is an example of

Accepted Answer

A) productivity gains. 
B) a technological change. 
C) an improved business process. 
D) better systems integration.

Question 4

Three months after Modern Helpdesks Incorporated began accepting e-mail service requests,several service advisors had never checked their e-mail accounts.This is an example of dealing with change by

Accepted Answer

A) deterrence. 
B) projection. 
C) avoidance. 
D) aggression.

Question 5

A planning horizon of at least ________ years is common for any master plan; however,the plan should be updated at least ________ each year.

Accepted Answer

A) 3; four times 
B) 5; four times 
C) 3; two times 
D) 5; two times

Question 6

Who is responsible for ensuring that the new system will meet the needs of users?

Accepted Answer

A) Accountants. 
B) System programmers. 
C) The project development team. 
D) System analysts.

Question 7

One disadvantage of a Gantt chart is the fact that

Accepted Answer

A) it does not show the entire schedule for a project. 
B) it does not show project progress. 
C) it does not show relationships among project activities. 
D) it does not permit an individual to quickly determine which activities are behind schedule.

Question 8

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the net present value criterion?

Accepted Answer

A) Project A 
B) Project B 
C) Project C 
D) Project D

Question 9

Suppose an organization is interested in knowing whether the system can be developed and implemented using existing technology.Where should this requirement be considered in a feasibility study?

Accepted Answer

A) Economic feasibility. 
B) Scheduling feasibility. 
C) Operational feasibility. 
D) Technical feasibility.

Question 10

Fairfax Corporation uses two systems for revenue cycle transaction processing.One system keeps track of customer sales.The other system keeps track of accounts receivable.Last year,Fairfax Corporation decided to merge the two systems into one so that both functions could be performed in the same system.This is an example of

Accepted Answer

A) competitive advantage. 
B) technological innovation. 
C) productivity gains. 
D) systems integration.

Question 11

Which planning technique does not show the relationships among various activities?

Accepted Answer

A) Gantt chart. 
B) PERT. 
C) the critical path method. 
D) VAN.

Question 12

All of the elements of the system come together in which step of the systems development life cycle?

Accepted Answer

A) Conceptual design. 
B) Implementation and conversion. 
C) Physical design. 
D) Systems analysis.

Question 13

Who should communicate frequently with users and hold regular meetings to consider ideas and discuss progress so there are no surprises upon project completion?

Accepted Answer

A) Information systems steering committee. 
B) Management. 
C) Project development team. 
D) Accountants.

Question 14

Who prepares a systems analysis report?

Accepted Answer

A) Computer analysts. 
B) Management. 
C) The project development team. 
D) The steering committee.

Question 15

A consideration of whether an organization's employees will use a new or revised system represents the ________ aspect of a feasibility study.

Accepted Answer

A) economic feasibility 
B) operational feasibility 
C) scheduling feasibility 
D) technical feasibility

Question 16

It is most difficult to quantify ________ when assessing economic feasibility.

Accepted Answer

A) benefits 
B) costs 
C) the payback period 
D) break even

Question 17

Which of the following activities is performed during the systems development life cycle?

Accepted Answer

A) Assessing the ongoing feasibility of the project. 
B) Managing the behavioral reactions to change. 
C) Planning. 
D) All of the above activities are performed during the life cycle.

Question 18

Which group of individuals listed below can be the most effective in generating employee support and encouraging the development and acceptance of an AIS project?

Accepted Answer

A) Accountants. 
B) Information systems steering committee. 
C) Management. 
D) Project development team.

Question 19

Which of the following statements about systems development is true?

Accepted Answer

A) Planning throughout the systems development life cycle promotes coordination between systems and strategic plans. 
B) Organizations should conduct systems development activities at least once every five years. 
C) The systems development steps are critical for profit-oriented businesses, but are too expensive and time consuming for most not-for-profit organizations. 
D) Diligently following the steps and suggestions in the systems development life cycle ensures the final system will meet user needs and be implemented at or below the budgeted cost.

Question 20

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the net present value criterion?

Accepted Answer

A) Project A 
B) Project B 
C) Project C 
D) Project D

Exam 20: Introduction to Systems Development and Systems Analysis

When the information is brief and well defined,which is the best data-gathering approach to use?

All of the following are benefits of planning and managing systems development except

An information system used by an furniture maker took 48 hours to process an order received over the internet.After upgrading the system,processing time was reduced to sixty seconds.This is an example of

Three months after Modern Helpdesks Incorporated began accepting e-mail service requests,several service advisors had never checked their e-mail accounts.This is an example of dealing with change by

A planning horizon of at least years is common for any master plan; however,the plan should be updated at least each year.

Who is responsible for ensuring that the new system will meet the needs of users?

One disadvantage of a Gantt chart is the fact that

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the net present value criterion?

Suppose an organization is interested in knowing whether the system can be developed and implemented using existing technology.Where should this requirement be considered in a feasibility study?

Which planning technique does not show the relationships among various activities?

All of the elements of the system come together in which step of the systems development life cycle?

Who should communicate frequently with users and hold regular meetings to consider ideas and discuss progress so there are no surprises upon project completion?

Who prepares a systems analysis report?

A consideration of whether an organization's employees will use a new or revised system represents the ________ aspect of a feasibility study.

It is most difficult to quantify ________ when assessing economic feasibility.

Which of the following activities is performed during the systems development life cycle?

Which group of individuals listed below can be the most effective in generating employee support and encouraging the development and acceptance of an AIS project?

Which of the following statements about systems development is true?

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the net present value criterion?